Cannot remove the tape on the printer cartridges that came with my new printer according to the instructions.

Product name/number - Deskjet 1000 printer J110 Series

Operating system - Windows 7

No error message, I can't get there

No changes, he just arrived by mail

The installation sheet says to remove the ink cartridges before pushing the transparent tape.

There is a clear pink band which I couldn't remove a little bit of a corner and have toner all over the fingers to do. The band is perhaps too dry, be flexible, but I can't do it. What can I do?

I have not tried the printer connected to my computer again, because I did not get that far in the installation instructions.

Hi gmaharriet,

Looks like that you actually remove the strip of copper flex of the cartridge. Remove more of the band with blue or pink tab is not covered by the warranty of the cartridge. You will need to purchase a new cartridge to complete the setup of the printer. Take a picture of the cartridge and then attach it to this post.

Please see the following for a good removal of the protective film.

http://support.HP.com/us-en/document/c02227508

Tags: HP Printers

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