Cannot reset the user vmail with Cisco Unified CM Administration password

We use Cisco Unified CM Administration ver 7.1 with Cisco 7945 IP phones. I have a user who came to tell me that they could access is no longer the voicemail, getting PIN disabled. Ichanged the PIN with the Cisco Unified CM Administration that accepts the new pin without problem, but when we try from the phone, it does not work. Any ideas... Thank you Don

Hi Don,

For voicemail partners changes/updates, you should choose

2 cisco Unity Connection Administration.

Then; Users > Find/list > user associated with selectect > drop-down Edit > change passwords >

Change voicemail password

See you soon!

SoC

"Spend your life waiting,
a moment that all do not come.
Well, don't waste your time waiting.

-Springsteen

Tags: Cisco Support

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