Cannot restart or refresh my iPhone 7 from the "home" button and the sleep/wake button at the same time

I'm having difficulty trying to restart and update my iPhone 7 using the Home button and the sleep/wake button at the same time, when I do my phone takes a screenshot of the home screen.

Should I turn off my Touch ID?

Basically my home button button and / standby works not together at the same time.

You need hold the House and turn off the button for 20 seconds, until the Apple logo appears.

Tags: iPhone

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