Cannot run PDFs with Adobe Acrobat reader.

Sometimes when I try to download a PDF file I get a mssg: 'there is a problem with Adobe Acrobat/reader. If he is out running and try again. (6:6). "I cannot determine any file that is open or may be running. I have XP and my programs are listed as: Adobe Air, Adobe Flash Player ActiveX 11 (with no listed file size), Adobe Reader X (10 1.1) and Adobe Shockwave Player 11.6. What could be the problem?

Very often, problems with Adobe Reader can be cured by uninstalling and reinstalling.

Use Control Panel > add or remove programs.

  • Uninstall Adobe Reader X and Adobe Air (do not uninstall Flash Player Active X or Shockwave Player).
  • Double check to make sure that there are no other versions of Adobe Reader.  If there are, uninstall them.

Download Adobe Reader here http://get.adobe.com/reader/ --> don't forget to uncheck the box to install McAfee Security Scan Plus.

Restart the computer in a "clean boot" mode as follows:

Open the System Configuration utility (start > run > msconfig > OK)

  1. In the System Configuration utility dialog box, click the general tab, and then click Selective startup.
  2. Click to uncheck the Process SYSTEM. INI file check.
  3. Click to uncheck the process to WIN. INI file check.
  4. Click to clear the Load Startup items check box. Check The Load System Services and to use Original BOOT. INI are checked.
  5. Click the Services tab.
  6. Click to select the hide all Microsoft Services check box.
  7. Click disable all, and then click OK.
  8. When you are prompted, click restart to restart the computer.

Run the installer for Adobe Reader

Restart the computer.

Tags: Windows

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