Cannot run the installation of the software for Photosmart C4580 with 8.1 (64)

I deleted all the software my computer HP running Windows 8.1 (64-bit) and tried to reinstall the drivers and clean software for both my Photosmart C4580 and for my Scanjet G4010, but when the installation starts after downloading, I get an error for each device dialog box "the system cannot find the file (or reader) specified. The dialog box header is "Users/Philip/AppData/Local/Temp/7zS7D57/installation/hpzpnp"... »

I can't get past this error message no matter how, I try to download and install. The printer still prints from another laptop in the network it is connected via the network, while the scanner is connected by USB.

Hello
Follow the steps below and check if it solves the problem:

1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the installation file and check all difference.

8. After completing the two printers installattions rename the old file name extension to Dat and restart your PC.

Kind regards
Shlomi

Tags: HP Printers

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