cannot scan

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• Cannot scan to the computer. Photosmart 6510

  I have just purchase a photosmart 6510 and I cannot scan to the computer.  The printer tells me that I need to activate this via the printer software.  I know that I have installed all the software from the disc supplied.

  I can't find where I have activate the scan of the computer on my laptop.  Support information tells me to click the icon for the printer to my desktop, I do not have!  I tried going through the control panel and impossible to find something there.

  I go in the HP folder in my Start menu and click on scan HP that I get the following message "the machine HP photosmart 6510 series is not found".  I don't have a problem with printing at all.

  Tried to start printing and scanning of doctor and who did not make a difference. (In fact, the scan option came not on it).

  How can I fix this please?  I'm running Windows Vista Home premium.

  Hello.  Thanks for your reply.

  I've sorted really the problem now.  But let me explain what it was.

  I tried tool doctor who recommended you after browsing these forums, without success.  In fact, when I ran the scanner, he told me that he had no problem with printing, but there was no mention of the scanning anywhere.

  In fact, I uninstalled all HP software, removed the printer from my control panel.  Then reinstalled the software from the disc and then installed the printer again (I did things the opposite of the front walkway).  And the scanner function now works.

• Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans.

  New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.

  Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\

  Nothing wrong with the scanned image. No error message.

  Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
  How bypassed can you get?

• Book of Mac: cannot scan more.

  I have a C4680. Cannot scan more. What could be the problem? Then I tried to download a HP drive, thinking that he could solve the problem. The display shows: click on 'Download' to start the download. But where is the button "Download"?

  Thank you.

  Hi @Sky1 ,

  Welcome to the HP Forums!

  I see that you can not scan with your HP Photosmart c4680, on Mac OS X 10.10. I'm happy to help you!

  For this printer on Mac OS X 10.10 it there's no full feature software and drivers from HP. Only a generic driver that is built into the operating system, as described in this guide, HP printers - install Mac printer driver using Apple Software Update.

  To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. Even if this post is for a different printer and operating system, it will always apply to your situation.

  I hope this helps!

• everything about will print but gives the warning message that it cannot scan, copies or faxes

  The all-in-one printer is only a month after the warranty and has suddenly stopped working. It can print but when trying to now the scanner displays a message warning saying that it cannot scan copies or faxes. Can anyone help? I don't want to pay the amount of $25 per phone call to hp asking them to help in case they cannot correct by phone.

  Thank you

  Hey carlya,

  Wanted to check on how was the question. I also recommend a tool of diagnosis provided by HP, called HP print and Scan doctor. If you have not done so, then I suggest you download and run this tool.

  This tool can be found by clicking here.

  I would like to know how this happens.

• HP Photosmart D110 - cannot scan

  Just bought the HP Photosmart D110 yesterday and cannot scan.  I'm on a Mac (OS 10.6.4) and whenever I try to scan something, I get the following message:

  Hi all

  Looks like you have either a conflict between the old and the new HP software, or a corrupted installation of the Hp software.

  We can remedy easily enough.

  First, go here and download the latest version of the HP software on your desktop.

  Then we'll run the cleaning brush to remove all software that has been installed HP.

  To run the scrubber,

  Go to Applications/library/Hewlett Packard / click Uninstall HP

  Click on continue

  Highlight your device in the left pane

  Hold down the Ctrl and Opt, as well as Apple and click on uninstall

  There will be a pop up that asks if you are sure you want to uninstall all hp software.  (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)

  Click on continue

  Let the full scrubber .

  Then start the HP software, you just download and follow throughout the installation procedure

  the operating system can find updates and others. If it asks you if you want to download them, accept you.

  Who should take care of it.

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.

• HP 5520: Cannot scan multiple pages with 5520 Scanner HP on Mac with Yosemite

  Hello, I am unable to scan several pages using my HP 5520 on my new iMac with Yosemite. I can scan only one page. The answers solved on this page are old and I can't make them work. Thanks a lot for your help!

  Hi @goldenm,

  Welcome to the HP Forums!

  I understand that you cannot scan multiple pages with your HP Photosmart 5520, on Mac OS X 10.10 Yosemite. I'm happy to help you!

  What happens when you try to scan several pages? Do you get any error messages?

  In the meantime, try the following steps:

  How to scan multiple pages into a single file with HP Scan?

  Load the document and use HP Scan to scan and save as a file of several page.

• Incompatibility of printer Kodak 3250 reviews and cannot scan pictures

  Tite Originla: programs compatibility Application Applications App Apps game games Legacy Crash crashes Hang hangs

  I am running Windows 7 and a Kodak 3250 printer that was working fine until recently. I get a finding of incompatibility and cannot scan pictures.

  Hello

  · What is the exact error message that you receive with error code if any?

  1. I suggest you to run the printer Troubleshooter and check if it helps. Reference link: open the printer Troubleshooter: http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

  2 remove the printer drivers and reinstall the drivers. Follow the steps below:

  a. click on start

  b. type cmd in the start search

  c. right-click on the option of cmd.exe and select run as administrator

  d. type: printui/s/T2

  e. opens the printer server properties page

  f. press CTRL + mouse click, and then select all the printer drivers you wish to uninstall

  g. Select Delete

  Links to install the drivers:

  KODAK all-in - One Printer Home Center software (including drivers) - WINDOWS operating systems: http://support.en.kodak.com/app/answers/detail/a_id/17138/selected/true

  KODAK ESP 3250 all-in - One Printer Firmware - WINDOWS operating systems: http://support.en.kodak.com/app/answers/detail/a_id/17438/related/1/selected/true

• Cannot scan Duplex with Acrobat Pro DC

  Cannot scan Duplex with Acrobat Pro DC

  Hello

  There is now a patch available, which fixes the issue of scanning duplex. Please visit: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-06-2015.html to download and apply the patch.

  Please let us know how it goes.

  Thank you

  -ashu

• PhotoSmart 5520: Cannot scan on Mac

  Cannot parse after upgrade to Mac OS Siera 10.12.

  Hi back.

  I have a MacBook Pro with HP Easy Scan download and a HP Photosmart 5520. This is what works for me.

  1. start or restart 5520.

  2. place the point on the scanner and click the HP Easy Scan.

  3. follow the instructions.

  So far, he has work, but don't rest on that, Get HP. your stuff just with OS Sierra, 10.12.

  Paul

• Cannot scan with Photosmart C5580

  Photosmart C5580, Windows XP Professional SP3 USB connection,

  Error messages:

  Everything by asking an analysis: "Can't find scan.msi" translates into a failed attempt to sweep.

  In addition, "error 1706: no valid source could be found for the analysis of the product."  Windows install cannot continue. »

  "Fatal Error".

  Thank you.

  Hi Buppa48,

  Follow the steps outlined in the document below and let me know what you find?

  Error fatal "error 1706. No valid source could be found for. "(MSI Error 1706) Message appears during Installation of the software under Windows

• C7280 - cannot scan. Error message indicates another program has control over the device

  I open the HP Device Manager to do a scan. I accepted the parameters and the scanning started. But the part passing through the analysis, I stopped the scan that I realized that I wanted to change the resolution. I leave the Manager device and rebooted but when I did, I got to tell an error message:

  'Cannot perform the function you have requested because another program has control over ice dev'.

  I have nothing else open and so I can't work on what program has control over the printer.

  C7280 Prtinter. Mac OS x 10.7.

  The Device Manager has not been updated for Lion and there is still no specific Lion software for your printer.

  So far, you have the choice of scanning with picture Capture or preview.  I'm sorry.

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system: