Cannot select several folders & files on external hard drive

On my main hard drive to C: and my DVD, I am able to select several files and folders by practice
SHIFT + left-click. Hovever, on my external hard drive, that it does not work - everything that happens that the next thing that I shift + left click is selected and that the previous is deselected.

I use Win7 Home Premium (64-bit). My external hard drive is a Freecom 500 GB (there are no exact model No.) USB in NTFS format

Thank you

All the answers and suggestions are provided by an enthusiastic amateur and are therefore no explicit or implicit guarantee. Basically, you use my suggestions at your own risk.


Hi Jetta48,

This can happen if the external drive is affected with virus\malware. An analysis online for the same thing. Follow the link given below for removal of virus\malware tools.

Follow the link below for more information on the selection of multiple files.

Select multiple files or folders

You can also check what is happening with a new user account.

To create a user account

  1. To open user accounts, click the Start button, select Control Panel, click user accounts and family safety, and then click user accounts.
  2. Click Manage another account. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  3. Click create a new account.
  4. Type the name that you want to assign to the user account, click an account type, and then click create an account.

If the new user account works fine then the old account has been corrupted, you can follow the link given below to fix the corrupted user profile.

Difficulty of a corrupted user profile

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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