Cannot send by bluetooth of my phone (Samsung Galaxy S2) to the laptop?

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  Thanks for posting the question on Microsoft Community.

  According to the description provided, looks like you are not able to transfer files from a Samsung phone to the computer.

  We are not able to open the screenshot.

  I suggest you to follow the steps mentioned in the link, and the screen turned on this forum.

  How i: post a screen shot on this forum?

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  I have a couple of steps that should help you to solve the problem.

  Try these steps and check:

  a. do not connect the USB cable first.
  b. go to settings / wireless & network/usb/connection and tap the icon of the samsung Galaxy phone.
  c. it prompts you to connect the cable. It's when you plug the cable and then another icon on the screen.
  d. If it does not, try to connect to a different USB port.
   
  In addition, you can contact Samsung for help.
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