Cannot send files to the sketch to clamping to Illustrator or Photoshop

Hello

I read all the previous forum posts on this topic and am still not able to send the draw Illustrator draw or sketch in Photoshop.

The iPad says "sent", but the mac always responds "unable to receive the device file. Please send again"

I have

  • resigns in my account CC of the iPad and Mac to ensure that the correct account is signed in
  • Update El Capitan 10.11.6
  • iPad iOS to 9.3 update
  • Look for the app - no avaiable updates
  • disabled the firewall on the Mac
  • has tried my institutional Web link and connection at home to check that this is not a problem of institutional firewalls.

Is there anything else I can try? I'm trying to learn to use it somewhere and it's frustrating and disheartening for students when these things do not work as it should and as yet, no work around to get the files to Illustrator/ch

Thank you all

In the latest version of Illustrator, you can directly open your mobile creations.

Tags: Illustrator

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