Cannot start hardware

Hello.

Recently I tried to synchronize an e200 V1 to my PC via USB, and as soon as I plugged in the USB, I got a popup window asking to install the equipment. I have completed the installation, but ended up getting a message saying "there was a problem installing this hardware: MTP device.» This device cannot start. (Code 10) "at the same time, the screen on the e200 simply shows 'connection '.

Is someone can you please tell me what the problem might be (firmware/hardware related)?

You have a glitch in the matrix. Sometimes the Sansas do not connect.
Try disconnecting, it does again.

If this fails, here are some other ideas: http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=25897

Tags: SanDisk Sansa

Similar Questions

  • cannot start.hardware unit-(Code 19)

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Model: HP Pavilion Elite e9120y Desktop PC - System Diagnostics report - warnings-errors

    g = compact flash

    Failure using the VxD loader.

    Cause: A device has a configuration issue preventing it from working correctly.

    Details: The device, Compact Flash, reports "tv_ConfigMgrErr19". This device won't be available until the problem is resolved. The Plug and Play ID for this device is WPDBUSENUMROOT\UMB\2-37C186B-1-STORAGE#VOLUME#1-19F7E59C-0-_? _USBSTOR#DISK-VEN_GENERIC--PROD_COMPACT_FLASH-REV_1.00#7-15BE85E8-0-20060413092100000-0#.

    h = SM/xD Picture

    Failure using the VxD loader.

    Cause: A device has a configuration issue preventing it from working correctly.

    Details: The device, SM/xD-Picture, says "tv_ConfigMgrErr19". This device won't be available until the problem is resolved. The Plug and Play ID for this device is WPDBUSENUMROOT\UMB\2-37C186B-1-STORAGE#VOLUME#1-19F7E59C-0-_? _USBSTOR#DISK-VEN_GENERIC--PROD_SM#XD-PICTURE-REV_1.00#7-15BE85E8-0-20060413092100000-1#.

    I have SD/MMC =

    Failure using the VxD loader.

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    Details: The device, SD/MMC, reports "tv_ConfigMgrErr19". This device won't be available until the problem is resolved. The Plug and Play ID for this device is WPDBUSENUMROOT\UMB\2-37C186B-1-STORAGE#VOLUME#1-19F7E59C-0-_? _USBSTOR#DISK-VEN_GENERIC--PROD_SD#MMC-REV_1.00#7-15BE85E8-0-20060413092100000-2#.

    j = MS/MSpro

    Failure using the VxD loader.

    Cause: A device has a configuration issue preventing it from working correctly.

    Details: The device, MS/MS-Pro, reports "tv_ConfigMgrErr19". This device won't be available until the problem is resolved. The Plug and Play ID for this device is WPDBUSENUMROOT\UMB\2-37C186B-1-STORAGE#VOLUME#1-19F7E59C-0-_? _USBSTOR#DISK-VEN_GENERIC--PROD_MS#MS-PRO-REV_1.00#7-15BE85E8-0-20060413092100000-3#.

    -

    in portable devices-devices Manager have the following:

    g = compact flash,

    h = SM/xD Picture

    I have SD/MMC =

    j = MS/MSpro

    Checked each of these mobile devices and all have the following message:

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    -

    Search solution - nothing happens

    Please advice how to fix the above error that I am just a user.

    Thank you

    yvl

    You are welcome.

    Welcome to the forums of HP.

  • CD/DVGW SN - S082D question - Windows cannot start this hardware device Code 19

    I've had my laptop for a little over a year now and it's had its fair share of problems, which most is repairable or there is a solution.
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    It's happened a couple times and a simple reboot fixes the problem.
    I rebooted twice and this time, that the problem was not fixed, after going in 'Device Manager', I found there was a problem with the device and he gave me the following error message

    "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available. »

    As usual "search for the solutions" is useless and doesn't return any results.
    Thanks in advance for any response.

    Some info that may help
    OS: Windows Vista editions Home Premium
    Laptop model / number: Medion MD 98300
    DVD drive: TSSTCorp CD/DVD W SN-S082D ATA Device

    Thank you

    First of all, I wonder why you post this here in the Toshiba forum if you don t have a Toshiba laptop
    It's a little strange for me... anyway I'll try to help you.

    It seems that the registry keys are corrupt and so your CD/DVD drive does not work properly.

    Just try the proposed solution mentioned here in the doc of Microsoft:
    http://support.Microsoft.com/kb/270008/en-us

    Good luck

  • mouse works does not, his hang.its showing me the error like this. "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).

    I recently installed a graphics card for GTA 4, his work properly.bt yesterday my screen crashed it mean clear.when I started in safe mode then it is appeared correct.afterwords all of a sudden my mouse kick & stopped then I uninstalled graphic card.cause of this my connection net failed.plz help me & give me good solution.i have window xp.

    Hi DineshKaria,

    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.
     
    Follow the suggestion in the article given below for code 19 and check if the problem is resolved.
     
    Additional reference on:
  • DVD/CD Rom error: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

    Original title: CD-ROM/DVD-Rom problems

    My CD-ROM/DVD-Rom drive does not work when I check the system, I get the following message "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19). "How to solve this problem?  Thank you in advance.

    Try following the steps under "Windows 7 or Windows Vista" in the MS KB article:

    http://support.Microsoft.com/kb/982116

    These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

    Create a System Restore Point beforehand and restart the computer later.

  • HL-DT-ST DVDRAM GSA - T10N ATA Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Hello

    My DVD/RW drive stopped responding on my Acer Aspire laptop computer 4510Z I checked the Device Manager which is gives the following error message:

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    I solve this error so far achieved the following without success:

    -Checked for solutions using the button below the error message
    -Scanned for hardware changes
    -Used Microsoft Automated Troubleshooting Service (SMAT)
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    I would be so gratefull for any help anyone can offer.

    Darylandgoats

    Hello

    I oddly found the solution to my problem while browsing through the suggestions of SpritX at the following link: http://forums.techarena.in/vista-help/771598.htm

    Here is the solution I implemented and now my drive works perfectly:

    RESOLUTION
    Warning serious problems might occur if you modify the registry incorrectly by using the registry editor or by using another method. These problems may require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

    To resolve this problem, remove the affected filter drivers. To do this, follow these steps: 1. Click Start, type regedit in the search box, and then click regedit in the list programs.

    If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
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    Be careful it can be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
    3. in the right pane, click UpperFilters, and then click on remove.
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    For information about how to contact computer software vendors, click the number in the following list to view the article in the Microsoft Knowledge Base:
    65416 (http://support.microsoft.com/kb/65416/) hardware and software contact information, A - K

    60781 (http://support.microsoft.com/kb/60781/) hardware and software details, L.-P.

    60782 (http://support.microsoft.com/kb/60782/) hardware and software contact information, Q - Z

    Thank you!

  • Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    My DVD RW drive, Optiarc AD7530B has stopped working. I get this error message in Device Manager:

    "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available. »

    Verification of the solution does not anywhere - thanks Microsoft!

    Anyone know if there is a resolution to this?  The car was working fine so it must be one of these "Windows Updates" which does its magic.

    Hello

    Check these for the good info on CD/DVD - maybe someone with the same unit can give you all the
    correct the registry settings to try. And the drive could be bad.

    CD/DVD units
    http://www.myce.com/storage/

    Forums - a lot of expert real help
    http://Club.myce.com/
    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

  • Error message: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged" and dvd burner does not

    Original title: dvd burner does not work can not load the driver

    I get this message "windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged.

    Can someone help me?

    Hi Garry_x,

    1. were you able to use the DVD burner before with no problems?

    2. you remember to make changes to the computer recently?

    This can occur when more than one service is defined for a device, if there is a failure at the opening of the service registry entry, or if the driver name cannot be obtained from the service registry entry.

    You can check out the following link and check for the resolution:

    http://TechNet.Microsoft.com/en-us/library/cc772156 (WS.10) .aspx

    You can also read the following article and check if it helps:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    Hope this information is useful.

  • Windows cannot start this hardware (Code 19)

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    Tried to uninstall the device, and then add the device to the rear, so far without success.

    Hello

    19 code means there is a driver conflict such as two devices attempt to use the same resources.

    Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
    Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
    This will refresh the default driver stack.

    Normally the above will solve this problem otherwise working your way down through them, even if you did
    them before.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Hope these helps.
    Rob - bicycle - Mark Twain said it is good.

  • Vista does not recognize my dvd ram drive, or a drive__Windows hard usb cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Error message when you open Device Manager and clicking on the dvd player. Drive does not appear in the window 'computer '. Max_devices downloaded, but it couldn't fix the problem.

    Hello

    19 code means there is a driver conflict such as two devices attempt to use the same resources.

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    for Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
    Vista installation after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
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    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
    devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps and happy holidays!

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Error: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

    Original title:

    Windows 7 no sound at all

    Hello

    I would like to ask help for Win 7 problem 'No audio '.

    I have a Win 7 64-bit Professional desktop PC. It has a motherboard Asus P5Q - EM.
    Previously, everything worked very well over a year, but now there is no sound at all. I see a little red x in addition to the speacer icon.

    I got a craphics card problem and it has been replaced, and shortly after, I didn't notice that no audio problem.

    First of all, I tried to fix the external audio card drivers - no help. Then I thought to use the motherboard
    audio only and removed the external audio card. I have cheked Bios that there is audio compatible motherboard.
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    work.)

    Through the Device Manager, I uninstalled the device Audio from Realtek motherboard and all other audio related devices and start the PC.
    After you start Windows 7 detects audio devices well and tries to install the drivers but still said the driver installation failed.

    I also used the troubleshooter in Windows 7. According to the material and audio, I clicked on the audio playback troubleshooting. The system has tried to install the drivers, but all have failed in similar way as after rebootig.

    When I go to see the Audio the Realtek High Defenetion properties, it says:
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    I downloaded the latest drivers (some 54 Mb file called: 64bit_Vista_Win7_R267) Realtek www-site and run it, but no help. Same problem - no sound at all.

    If I run application system information and go to the "components" > "Problem Devices", it is said Realtek High Definition Audio, error code: failure using the VxD loader. It is also noted on the VAN Miniport (IKEv2), error code: this device does not work properly because Windows cannot load the drivers required for this device.

    I also unplug the beam of the motherboard front audio jack. I thought it may create a connector related issues, but he did not make a difference.

    If I ask the system to update the driver using Device Manager, it says that the piloted is up-to-date.

    I checked the details Realteck Sound Device in the Device Manager and it says under the number "Problem code" 13.

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    Under the NIC in Device Manager there is another device with the yellow! sign as well. The WAN Miniport (IKE v2). I don't know if it has something to do with this audio problem? Win 7 detects it as well after uninstalling and tries to install drivers after the start, but is also always fails.

    Now, I'm confused and I don't know if the problem is really in the Windows registry database? What is error code 13 of Realtek Audio device and what is actually the VxD loader problem?

    I'm completely lost on how to proceed with this problem.

    Can someone give advice on how to continue with this question...

    Tomppa

    I plugged the the hardware id in the Microsoft Update Catalog and the device is identified as a C-Media CMI8738/C3DX PCI Audio Device but there only Windows 2000/XP drivers available through Windows Update (you need to install the ActiveX control to view and download the drivers):

    http://catalog.update.Microsoft.com/v7/site/search.aspx?q=PCI%5CVEN_13F6%26DEV_0111%26SUBSYS_011113F6%26REV_10

    Connect the hardware id PCIDatabase provides a link to C-Media (one-third to the bottom - device ID 0 x 0111):

    http://www.PCIDatabase.com/vendor_details.php?id=376

    However there are a of the drivers mentioned in the following link that can run, and I suggest to try:

    http://www.SevenForums.com/sound-audio/9824-c-media-Freezy-my-PC.html

    The driver is the "Striker 7.1 pilot" (striker81742.zip) in the following link:

    http://www.htomega.com/downloads.html

    An in these drivers .inf file has an id of material corresponding to your device.

    I recommend the creation of a System Restore Point before trying new drivers.

  • I get this error message with my DVD player: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete."

    I get this error message with my DVD player: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete." I tried to reinstall the driver when the computer prompted me to do it, but there was an error with this as well. My computer will not all read the disks.

    Original title: Matshita DVD-R UJ 890

    Hi AJordanMiller,

    Try these methods.

    Method 1

    Run the fix - it from the link below.

    Hardware devices not detected or does not
    http://support.Microsoft.com/GP/hardware_device_problems

    Method 2

    See the help article:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.Microsoft.com/kb/314060

    Registry warning: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows 7

    http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

    It will be useful.

  • Error message: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete" and DVD disc is not recognized.

    Original title: My DVD drive is not recognized, it works physicaly works fine, but the pc does not even detect it exists.

    The error that says: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete."

    I did a backup and restored my system to the factory settings. After doing this still dvd was not recognized. I don't know what to do, my computer is new and Security told me that they will restore the pc and try to fix it, I can't risk my documents of the University are the same that has not worked for me before.
    Could someone help me?
    -The pilot is the last in line.
    -The works of reader dvd but the computer is not reading it, it does not even appear on the section 'computer '.
    -J' tried to use a "fix - it" on Microsoft online, but it doesn't work anymore.
    -My OS is Windows 7.
    -A restore factory settings did not work at all.
    Thank you.
    Claudio Nahmad
    Mexico City

    Hi, Claudio Nahmad,.

    This error can occur if the data in the registry for the device and its driver has been corrupted.

    Since you have already done a factory restore, leave, try to uninstall and reinstall the driver CD\DVD and check if it helps.
    Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

    We can also refer to article and check if it helps.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    Important: The above links contains steps to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.

    For more information, you can view the article:

    Back up the registry

    You can also try to install Windows updates, including optional updates driver and check if that helps.

    Install Windows updates in Windows 7

    Hope the helps of information.

  • error on my dvd windows can't read the dvd, and the answer is: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    I have an error on my windows dvd cannot read dvd and the answer is: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    can you help me please

    Thank you

    If you are uncomfortable with the use of the registry, try this

  • Error Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) Cannot read CD/DVD

    Original title: Acer laptop DVD drive missing

    Hello

    I have an Acer Aspire 5740 G computer laptop running Windows 7. When I tried to play a movie today, it did not work. The green light on the drive of CD flashed several times then stopped and all was silent. I opened my computer and saw that the CD/DVD drive wasn't listening it. I then opened by Device Manager and the two things under CD-ROM/DVD-ROM readers had a yellow triangle and an exclamation point on them.
    One thing has been called; SVI 2ZGTAB8HQ7G5 SCSI CdRom Device
    The other thing was called; TSST Corp CDDVDW TS-L633C
    I clicked on both and saw the message; "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »
    The last time I used the CD player a burn a disc over a month. I used Microsoft Fix It but it says to remove the drive and plug it in somewhere else, and I can't really do this because it's the only drive on the laptop and I'm worried I might break if I go out there with force. Can someone help me? I would really appreciate it.

    Hello

    1. what Microsoft FIXIT did you use exactly?

    2 did you a recent software or changes to the material on the computer?

    I suggest you try the steps mentioned below.

    Method 1: Open the hardware and devices Troubleshooter

    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

    Method 2:

    I also suggest you run the FIXIT from the link below and.

    Hardware devices do not work or are not detected in Windows

    http://support.Microsoft.com/mats/hardware_device_problems/

    Method 3:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    You can run the FIXIT or you can try the manual steps and check.

    To do: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    Back up the registry

    http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

    Method 4:

    Re-install the drivers DVD

    Completely uninstall the DVD drivers from Device Manager, and then install the latest drivers for your computer.

    Open the Device Manager.

    Once the drivers are completely uninstalled, download the latest drivers from the manufacturer of the computer.

    http://support.Acer.com/us/en/product/default.aspx?tab=1&modelId=1878

    Hope this helps and keep us posted.

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