Cannot start "Printer Assistant" Officejet Pro 8600

The Printer Wizard and my 8600 worked well for over a year.  Now, I can't start "printer Assistant".  This may have been triggered by an 8.1 Win update.  Others on the Discussion Board have said to uninstall all programs, HP, reboot and then download the package "full of features" on the HP site.

Everything I did.  Installation works very well.  Print, fax and scan all work very well during a test.  A shortcut has been installed on the desktop.  But I can't start the "printer Assistant", either in the upper part of the counter, the Start button, the program file.

I used the Trouble Shooter to try to find the problem.  Since the troubleshooting I could open "Scan HP - HP Officejet Pro 8600".  From there, I could launch a successful analysis.  But the only way to this page that I found through the Trouble Shooter.

The Printer Wizard is loaded on my computer: worm 28.0.1315.0 file; 5.16 MB. Last updated on 17/10/12.

You have any ideas?

Hi Sticks10,

Thank you for your reply, I appreciate the clarification. I still think that the patch is a good idea to try.

If it still does not respond, try the following in the following order:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Disable all antivirus programs. Turn Windows Defender on or off. (This works in Windows 8.1).
  4. Disable the firewall. Turn Windows Firewall on or off. (This works in Windows 8.1).
  5. Create a new user account. Create a user account.
  6. Re-install the software using the printer HP install wizard for Windows.

Hope this works for you and have a great day!

Tags: HP Printers

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