Cannot start Windows mail.

When you click on a link in an incoming e-mail (IE send a reply) I get the message 'Windows Mail could not be started. The application could not open the Windows Mail message store. Your Windows Mail mailbox data are currently used by another program, such as a virus scanner". It is quickly followed by this message "Windows Mail could not be started because MSOE." DLL cannot be initialized. Help - How can I fix this please?

Incoming messages are in a different email address, not Windows Mail.

Hi Sandy64,

·         Did you the latest changes on the computer?

I suggest you to follow the methods mentioned below and check if it helps.

Method 1:

(a) open the windows Explorer.

(b) make a right click on the user C: folder, click Properties.

(c) uncheck the 'read only' option, and remember that there is no blue rear field in the box.

(d) apply to all subfolders.

(e) let run its course.

Method 2:

(a) click Start, type regedit in the search box.

(b) expand this registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail.

(c) right-click and choose export to back it up.

(d) then make sure that Windows Mail is closed and right click on the key again and choose Remove.

(e) then try to start Windows mail.

EDITING REGISTRY WARNING:

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link. http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

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