Cannot sweep the all-in-one Officejet 4630

Hi all - help needed please.

Recently bought a printer all-in-one Officejet 4630 and had nothing but trouble, set-up and use it. After several attempts to put in place, everything is roughly in order, though I can't yet scan of the control on the machine Panel (I can scan only through "system preferences" under the apple icon).  Whenever I try to scan the engine control panel (and not through system preferences), using either the wireless network (Airscan or whatever it's called) or the USB cable, I have the following message on my laptop screen:

Task is not available

The task of "Photo (JPEG)" found on your device is not available on your system. Please select another task.

The same thing happens if I try to scan to PDF. I use an old (c.2007 MacBook Pro) that runs the OSX10.9.5 Mavericks. Internet connectivity is not a problem because we have the right cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Help, please.

Thank you

Hi @nckbtlr and Happy Halloween!

I'm sorry to hear about the problems you are having with your Officejet 4630. I understand that you are unable to scan from the front of the printer. I'd be happy to help you with this.

In the spirit of Halloween, first I have to ask: what did the Mummy to tell the Agent from HP Support?    Let's wrap this case up!

I suggest to uninstall and reinstall the software. Please follow the instructions below to complete a more comprehensive uninstall than basic uninstall. I know that these steps look long and convoluted, but I made it easy to follow and have confidence that these steps will solve the problem.

Scrub / uninstall

  • Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
  • Click Uninstall.

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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