Cannot take pictures iPhone 5s and hidden folders

Husband has iPhone 5s, and it cannot take any more pictures with a storage in full.  Sometimes he wanted to completely import/erase photos off phone, sometimes import but not erase.  Apparently (according to iTunes when connected), it has an insane amount of photos stored on the phone SOMEWHERE, but his camera is COMPLETELY EMPTY! When you connect to the computer again, and she asks if we want to import photos, we say Yes (just for fun now), and he says there is still no new pictures to import. (for a good reason because he can't take pictures and the film file is empty).

How to access or import these photos hidden this iTunes dashboard says that he has, then he can use his camera again? They must be stored somewhere on the motherboard right?  BTW his iPhone isn't a year old, but either.  Never had this problem before with sound or all other iPhones, so we are baffled.  It won't restore to factory settings due to other information that he does not want to lose in the process, even if we backed the phone up to iCloud and computer via iTunes.  ANY SUGGESTIONS PLEASE? DOES ANYONE ELSE HAVE THIS PROBLEM?

Thank you!

iPhone 5 s

The images are probably corrupt and occupation of space while not clearly rendered like pictures and available in the Photos app

This article can help

  1. What is others and what I can do about it - CSA

Tags: iPhone

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