Cannot type some letters when you try to install the program!

I have windows vista on my laptop and I'm trying to install norton, when he asks my security code I can't type in some of the figures that it must for example E, T, N...  However, if I type them in any other program not appear!  I tried to connect another keyboard, I also tried to use the onscreen keyboard, as well as copy and paste from another program.   Non of them worked, and I need my laptop works again!   Help?

Hello

Because it is that with the installation of the Norton program, the problem is with the Norton program itself. You can contact Norton for known problems.

http://www.Symantec.com/support/index.jsp

The following steps are worth a try:

Method 1: If your keyboard is equipped with a function key (F-lock), toggle the caps lock funct key - and then check out.

Method 2:  Put the computer to boot and then check if the problem persists

Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

Tags: Windows

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