Cannot update firmware Officejet 6500 has more

I just receivevd my new Officejet 6500 a Plus (e710n-z).  The status page shows a f/w Rev. CIP1FN1110AR.  I did a search for updates on the printer itself and he says it's not.  I went to the 6500 a Plus page Web on HP.com and find f/w CIP1FN1126AR (OJ6500_E710n - z_R1126A.exe).  It is obviously a most recent version, right?  So I download it, then run it.  It works very well and even detect my printer.  However, the printer is gray and under STATUS does not say there is.

Can anyone help with this?

Thank you!

Sea

I am employed by HP

If my post helped you... click on the LAURELS on the left to say thank YOU! ***

I DID IT!  I finally got the updated firmware update!  Gotta think sometimes off the beaten path!  I am a technician in field HP and normally we cannot simply click one. EXE firmware update.  Then that which made me think to extract the. EXE (see previous post).  Then I thought about the update via USB, in the same way that we do it not connected to network Laserjet printers and it worked!

So what you have to do is extract the file update package .ful (OJ6500_E710n - z_R1206A.exe), I used 7zip for this.  Then rename it and place it in the root of C: I just renamed mine fw.ful, short and sweet.

Then you need to share the printer, use a name that is short and sweet.  I called mine Officejet.

Then I went to a command prompt (not sure if it was necessary, but only in the case) and copied the firmware file.  Here is the command that I used

copy/b c:\fw.ful \\your computername\printer sharename

My printer works now the firmware version 1206!  Not sure why it wouldn't run and update you want to its supposed to but at least now we have a way to do it.  I hope everyone can get what goes on their printer.

Tags: HP Printers

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