Cannot update from windows to windows 8.1 8.0 pro

Pls help, cannot be upgraded to win 8.1... I have attached screens... any help wud be dandy... Thanks :)

Hi Patricia,

Thanks for the detailed information on the issue. I understand the inconvenience caused to you. Let me help you with this question.

This problem may occur due to conflict of third-party application.

I suggest you follow the methods below and check if it helps.

Method 1: Perform the clean boot and try to upgrade the operating system

Perform the clean boot that helps determine if third-party applications or startup items are causing the problem.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

Method 2:

This will certainly help you please go from the link below.

Upgrade Wizard: FAQ

http://Windows.Microsoft.com/en-us/Windows-8/Upgrade-Assistant-download-online-FAQ

Upgrade to 8.1 Windows: FAQ

http://Windows.Microsoft.com/en-in/Windows-8/upgrade-to-Windows-8

Update to Windows 8.1 of Windows 8

http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Thank you

Tags: Windows

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