Cannot use applications that need access to the internet

I have problems with a number of applications on my Vista system.  All worked well until a few days ago (I ran the Symantec Conficker and Msft Malware tools so am sure it isn't the Conficker virus).  I am connected to the internet and can go to websites via IE.  However, applications that require access to the Internet are faulty.  It started with Windows Live Messenger, which would not start (error message has been that there was a problem).  After much effort I uninstalled but impossible to reinstall as the installer does not due to "not connected to the internet.  Another application shows an error 80072efd - lack of connection.  I can't configure Norton due to the lack of ability to connect to services.  Any ideas?  Thanks in advance...

Hi DebAlex,

Is the name of the application Python ring a Bell to you? It is a programming language and PyWin32 is an extension for it.  Please do a search on your computer (include files and hidden folders) for the file name pythonw.exe and pywin32.
 

Depend on whether you use on your computer or not Python, you might want to try find it in Control Panel--> programs and features and remove it from the list if you use the program.

If you do not use the program, rename the folder these files are locate in (if you can find using the search).  Other people with the same error were able to fix this way.

Let us know if this helps, Kevin
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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