Cannot use my Mail application

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  Hello

  Thanks for the reply.

  Download and run the troubleshooter modern UI App and check the status of the issue.

  http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

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  original title: error message 10 = 0x800cccD2

  Hello

  My father is in the hospital and trying to help my mother to use the computer.

  There are 3 email accounts set up - hotmail, yahoo and aol.  AOL is the Internet service provider.

  The hotmail and Yahoo are working very well.

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  Lorraine

  I'm not a fan of the AOL software. Personally I would not use AOL as my Internet service provider. I only had a close encounter with the AOL software in recent years. Finally, the problem has been solved and it was not caused by the AOL software but he could have easily.

  AOL has always provided a brand of software developed by others. Thus, they mark Outlook Express and all changed the menus etc then any that have a reasonable understanding of Outlook Express met with unnecessary difficulties trying to solve a problem. It was of course on a Windows XP platform.

  With AOL, another problem is that they are slow to update their versions software brands and users to register on AOL in the retail stores are supplied with CD/DVD with versions to software. What I suggest you do is confirm with AOL that you have the latest version of their software for a Vista computer. When you ask pointed questions you get better answers.

  The software for AOL email on a Vista platform is based on Windows Mail. Do not confuse Windows Mail with Windows Live Mail, which is part of the package available to you if you sign up for Windows Live Essentials. They are not the same.
  http://explore.live.com/Windows-Live-Essentials-system-requirements

  I don't know how Windows Live Mail would work with AOL as Internet Service provider, change to unknown software in a difficult period for your mother could create problems when his thoughts are elsewhere.

  My following link can provide a way to correct the problem. My hesitation is that you're dealing with a customized version. Before you try, it checks if there are messages in the Outbox.
  http://support.Microsoft.com/kb/941090/en-GB

  If the KB 941090 solution does not work, it may be that a solution that worked with Outlook Express might be interesting to try.

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  Whenever I try to send a message with attached photos, it does not.  I get an error message telling me to contact my ISP.  What could be wrong?

  Hi Alex,

  This problem may occur because of in-correct settings in the Mail application.

  Please help me with the following information related to this issue:

  1. E-mail account which you added to the mail application? What is Outlook.com/Hotmail, Yahoo or Gmail?
  2. This problem is specific to a particular attachment? If so, what is the file size of the attachment?
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  Try to access your e-mail account via web browser and try to send mail with attached photos and check the status.

  If you are able to send mail via webmail, no doubt the issue could be with the mail application.

  I suggest you to run the troubleshooter of app. The apps store is an automated tool that we have developed to deal with a number of known issues that may prevent applications from running correctly. This troubleshooting automatically solves some issues including the suboptimal screen resolution, incorrect security or account etc. settings. You can click this link to download and run the utility of troubleshooting Apps.

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  My operating system is windows 8.1 - when using the mail application the photos appear not - it just says: photos, but the text appears. Photos open in Outlook. Can you help me?

  John

  Hi John,.

  You might face this problem when the mail application is damaged or if it has a license problem. I suggest you to run the utility troubleshooting App from the link below. Click on the resolution of the problems of the App and run it. Check the question, if you are still having the same problem as you can follow the other steps in the link below and check if it helps.

  Solve problems with a soft

  http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

  Let us know the status of the issue.

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  Hi Bob,

  As you cannot send an e-mail using webmail on Internet Explorer, as well as the issue might be with BT server.

  To check if the problem is really with the Windows 8 mail application, I suggest you add another email and see if you are facing difficulties during use.

  Get back to us if you need further assistance.

  Thank you.