Cannot use my printer Officejet 4635 to the Mexico. Printer does not recognize the new cartridge.

I moved my printer in Mexico City, HP Officejet 4635. It uses #61 cartridges. I was told that the 61 in the United States is the same as the #122 to the Mexico. However, the printer say it does not recognize the cartridge.

Can someone give me some advice?

Hi artist1234,

Welcome to the HP Forums.

Why the printer does not is because the unit is not regionalized for this part of the country.

To get the printer to work, you will need to contact HP Total Care so that a representative from HP can regionalize the printer for you.

If you call in North America, the number is 1-800-474-6836.  Seeing that you are in Mexico, please click here to access the information page you need.

Thanks for your time.

See you soon,.

Tags: HP Printers

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