Cannot use parental controls, error, something went wrong and we cannot connect you right now. Please try again later.

When I try to use the connection parent in windows, I get the following error:

Sorry, the service is not available now

Please try again later.

Error code: 803D 0013

When I try to log on to the familysafety.live.com site, I get the following error:

Something was wrong and we cannot connect you right now. Please try again later.

This happens on both accounts of parent. Here are the addresses of e-mail for these accounts: * e-mail address is removed from the privacy * and * address email is removed from the privacy *.

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Hello

Thanks for posting your question in the Microsoft Community forums.

I'm sorry to know that you are facing problems access Family Safety.  Let me try and help you with the issue that you are facing.

Many users facing this issue fixed by updating the Microsoft Account profile.

Please update the name and name in the Microsoft account profile, then check if it helps.

See the article:
Security information for the Microsoft account: FAQ

http://Windows.Microsoft.com/en-us/Windows-Live/account-security-password-information

See also the suggestion provided by "Jude D. McCoy' of this thread:

https://answers.Microsoft.com/en-us/Windows/Forum/windows_other-security/cant-login-to-family-safety-website-redirect-loop/38477335-e8ae-4AA1-81c8-acb6343377f9

I hope this helps. If the problem persists, we will be happy to help you.

Tags: Windows

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