Cannot use the scrollbars or menus since coming to service internet speed of salvation.

Remember - this is a public forum so never post private information such as numbers of mail or telephone!

I run vista service pack 2 and did not change anything with regard to emissions or recent downloads. However about I months ago, I moved, and instead of 1.5 MB of internet, I now 20-24 megs with U-verse. On the first day, I was not able to scroll with the built-in mouse or my wireless mouse, especially vertically. Some sites scrolls horizontally, but as soon as I release the mouse it goes to the top of the page again. So if I have to choose something I cannot do, even in my Picasa photos or when I tried to uninstall and re install my mouse, usb ports, and like I said can help it. The other problem is that I can't use any menu drop-down menus that it goes right down and back up so fast, I can't read. If I know that the choices on this menu I can type into it and SOMETIMES there will be others, he won't and will go to the top of the menu, or in the case of my screen saver setting, it goes to the top where it says NONE. : I'm at my end and ready to trash my computer laptop everything. In fact it is an Acer Aspire 6930 2.5 years with a lot of ram and the room on the disc. I ran any program I know including restore my PC to a date before I moved to hi speed internet service. Please can someone help me here?

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem
Hi Ridestoofar,
 
Scenario 1:
 
I suggest to update the driver for the touchpad on your laptop and search for the question.
 
Reference:
 
 
To download drivers, you can visit this link provided below.
 
 
Scenario 2:
 
Step 1:
 
Try the SFC scan on the computer.
 
SFC/scannow is a very useful command that you can use in any version of Windows. When the SFC (System File Checker) command is used with the/scannow switch, the tool analyzes all the important files of Windows on your computer and replace if necessary.
This below link for further directions on SFC scan.
 
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
http://support.Microsoft.com/kb/929833
 
Step 2:
 
If the problem persists then, try to solve this problem with boot.
 
See the following Microsoft KB article:
 
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135 
 
Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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