Cannot view pdf attachments in mail apps

6 p iPhone / iPad 2 Air

the two running iOS 9.3.1

Previously, when I typed on an attachment in the Mail application I could see it. Now, it downloads an image of the first page (which means that I don't even have the option to open in a pdf reader. All other types of attachments can be previewed as always (including pictures and spreadsheets.

This happens also to some extent in other email applications, but the behavior is different - sometimes it is just an image, sometimes the entire pdf downloads but opens on a placeholder indicating "PDFReader File", because of its size, on a gray background. At least I can then open it in another application. Applications that behave in this way are Outlook, shipping and air mail.

Spark works as we - I can view pdf within the spark files without opening in another drive.

I tried to remove spark, in case that was the issue, but nothing has changed.

All pdf readers are normally (Expert PDF and Documents). I tried to remove the material because it was a recent installation, but it also makes no difference.

This happens on iOS that I use and my husband 6 and iPhone devices.

What I noticed in the mail when I type to download the iBooks fleetingly icon appears and I wonder if it has something to do with it.

I tried a few other things, looked into the settings, rebooted etc etc, but nothing helped. He has only started a couple of weeks so wonder if something is introduced in the last update.

Thanks a lot if you can offer any advice or next steps.

Deb

This happened on my devices also.  I have seen one our help nothing helps.

Tags: iPhone

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