Canon 500 d camera and download video, computer

Recently, when uploading videos and photos, only photos will be recognized and no video will be downloaded. In addition, a few videos, I managed to download run very slowly and to stop and start on the computer. All of this used to work perfectly.

All ideas

Thanks Emma

Hello
(1) what exactly happens when you try to transfer video from your camera to the computer?
(2) you get error codes?
(3) what software you use to transfer files?
You can follow the steps mentioned below to uninstall and reinstall the camera software:
Reinstall a Plug-and-Play device

Reinstall a device only if it is not working properly or it has stopped working altogether. Before you reinstall a device, try to restart your computer and check the device to determine if it is working properly. If not, try reinstalling the device.
Reinstall a device Plug-and-Play 1.
Open the Device Manager.
2.
Follow the instructions in the previous procedure to uninstall the device.
3.
If you are prompted to restart the computer, follow these steps:
Connect the device and then restart the computer. The device will be detected and reinstalled after Windows restarts.

Follow all the instructions on the screen to complete the installation.
4.
If you are not prompted to restart the computer, follow these steps:
In the Device Manager, in the Action menu, click Scan for hardware changes.

Follow the instructions on the screen.
Please let us know if it works.

Tags: Windows

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