Canon MB2320 won't print color photos

We have recently installed a printer Canon MB2320.  We use it for our printing needs, including the creation of brochures.  In general, the pamphlets are created in Powerpoint and will include the text color and image .jpg and .bmp files.  In printing, the color of text and elements (blocks or drawings) prints fine, but images may not print.  I tried simply print a picture file, a Powerpoint page with a .jpg and .bmp side by side on the page (to see if the file type makes a difference) and also a Word document with a .jpg file inserted.  In all cases, the printer behaves normally (spit an impression without errors) but all the image data seems to be ignored.  I can, however, print these same files in grayscale and printing photos, but obviously not in color.  All the "print previews" indicates color or grayscale according to what I have chosen.  I sent the same files to three different computers (all networked).

As far as I know, I went on every setting that I can think of and everything seems in order.  The color ink levels are lower than black but will not give me any warnings yet.  Any help on this is greatly appreciated

Thank you

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Tags: Canon Printer

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