Canon PIXMA MG5200 printer Scanner & stop in the middle of their work

In recent weeks, my printer/scanner has developed erratic behavior. Examples: only 2 of the 3 pages are printed on only half a page. Scanning is impossible, the scanner stops in the middle of the scan or does not start even if it is the beginning of the usual sounds. I have re-installed the CD Canon, the updates of Windows are OK, I have a McAFee antivirus. When I run the diagnosis of Canon, it says that everything is OK. The problems in recent weeks and is getting worse. Windows today might not start at all, but after I ran beginning with repair and Restore Point. Any help would be appreciated.

Hi James,

We apologize for not be able to address your concerns in a timely.

I suggest you to install the drivers in compatibility mode and check.

See the steps to install a driver in compatibility mode:

a. right click on the file to install the driver, and then select Properties.

b. Select compatibility tab.

c. check mark next to run this program in compatibility mode and select the operating system in the drop-down list.

d. let the driver to install, and then check the functionality.

If the problem persists, then try to uninstall and reinstall the printer once and check if it helps.

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Thank you.

Tags: Windows

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