cant get factory reset software from my dell downloads page.

Hello, I got a used Dell latitude E6410 with installed win8.1 trying to get factory reset software, especially the digitalpersona finger print away. Followed every step asked that include having an account with dell by using Internet explorer active x control and visit the "my dell download" page and the final step which is "Registry system" and the page load but nothing shows. They have tried several times. I keep record the system but can not get the spirit of the soft reset factory page. Is there something wrong with my pc or there at - it another way to get more impression of digitalpersona finger to win 8.1. Thank you

You must be the original owner to use my downloads Dell who has purchased software that has been installed at the factory when the computer was new. Search the site of Dell support to this software. It may be available. You must have the fingerprint reader installed on the computer. This is a feature optional, not standard. Check the Device Manager.

http://www.Dell.com/support/article/us/en/19/SLN289834

reading -http://www.dell.com/support/article/us/en/19/SLN146739/EN

Tags: Dell Software

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