Canvio Plus 2.5 "1 TB external HARD drive does not work with USB 3.0

I've had this drive for about a month.

I am on Windows 7

I can only operate by connecting to USB 2.0 ports. It is then visible in 'My Computer'.

If I connect to USB 3.0, it turns on the case but does not appear in 'My Computer'.

I tried it on all my USB ports 3.0 - up on one and two in the back of my case.

I checked my BIOS and USB 3.0 is enabled.

I tried to follow the suggestions in the user manual, but the drive does not appear in the management of so connected devices on USB 3.0, but it does when connected in USB 2.0.

Any ideas?

Hello

As much as I know the Windows 7 system requires installation of additional USB 3.0 driver.

Many laptops and computers use USB 3.0 driver that was released by Intel... it is because of Intel chipset...

I guess that USB 3.0 is already installed, but probably you need to update the driver at least to the newest version...

Tags: Toshiba

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