Captivate 9 - characters on the Asset Store does not open. Images seem to be corrupted.

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• App Store does not open

  Under OS X El Capitan 10.11.4 iMac.  When you click on the App Store, it does not; the wheel of time turns just in the upper left corner.  The last time that the App Store has opened, I tried to update of the Keynote, and Numbers (I clicked on update and walked away); now they show on the Launchpad as if suspended so I open them via the Finder.  It is a problem I've had for at least a month; I have no trouble to solve because I rarely use the iMac, but I don't want to correct any suggestion would be gr.

  Hello

  Since the App Store does not open, check if the startup disk need to repair and restore OS X using OS X Recovery.

  Start your Mac while pressing the command + R keys.

  From there, you should be able to access the built in utilities in OS X recovery to repair the boot and OS X restore disc.

• I have itunes 12.4.  When I try to add a new song to icloud music library I see the following message: results of genius cannot be updated because the iTunes Store does not recognize your iTunes library. "Then said to turn off genius, no not such optio

  I have itunes 12.4.  When I try to add a new song to icloud music library I see the following message: "Genius results cannot be updated because the iTunes store does not recognize your iTunes library."  He then ordered me to turn off Genius, and then turn it back on.  There is no option.  Othe impossible of access devices correspond to these songs via itunes.  Any help would be appreciated.

  Hello Subocz E M.

  Thank you for using communities of Apple Support. I see that you had problems adding pieces and turn off Genius. I know how it is important to be able to add music to iTunes. I'm happy to help you.

  Since you are being invited to turn off Genius, you can add music, please use the following information to resolve these two issues:

  Turn on or off the Genius

  If iCloud music library is enabled, you cannot disable Genius.

  Choose file > library > Genius (toggle Genius).

  Turning off the Genius Genius Genius Shuffle shuts and and the Genius Mix.

  12 iTunes for Mac: use Shuffle Genius, Genius or Genius Mix playlists

  Have an amazing day!

• my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Step 1

  VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.

  Step 2

  When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:

  /Library/LaunchDaemons

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

  A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.

  Step 3

  In the LaunchDaemons folder, there may be one or more files with the name of this form:

  com Apple.something.plist

  When something is a random string, without the letters, different in each case.

  Note that the name consists of four words separated by dots. Typical examples are:

  com Apple.builins.plist

  com Apple.cereng.plist

  com Apple.nysgar.plist

  There may be one or more items with a name of the form:

  com.something.plist

  Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.

  These names consist of three words separated by dots. Typical examples are:

  com.semifasciaUpd.plist

  com.ubuiling.plist

  Sometimes there are items (usually not more than one) with the name of this form:

  com.something .net - preferences.plist

  This name consists of four words (the third hyphen) separated by periods. Typical example:

  com.jangly .net - preferences.plist

  Drag all items in the basket. You may be prompted for administrator login password.

  Restart the computer and empty the trash.

  Examples of legitimate files located in the same folder:

  com.apple.FinalCutServer.fcsvr_ldsd.plist

  com Apple.Installer.osmessagetracing.plist

  com Apple.Qmaster.qmasterd.plist

  com Apple.aelwriter.plist

  com Apple.SERVERD.plist

  com Tether.plist

  The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.

  Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.

  If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.

  If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.

  Step 4

  Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

  If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.

  The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.

  Step 5

  The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.

  Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.

  Step 6

  This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.

• Windows store does not open (windows 8)

  So I've recently refreshed my laptop running Windows 8.1 and after refresh, he returned to windows 8. But now all gone metro apps and windows store does not open. When I click it, nothing happens.

  I tried various fixes, nothing worked! Help, please! My main concern is to upgrade to windows 10!  Right now I'm stuck with windows 8

  IM using the HP envy m6 laptop.

  Hi Alain,

  Thanks for posting your query in Microsoft Community.

  When you do a Refresh: Applications that you have installed Web sites and DVD is deleted. The applications provided with your PC and applications that you have installed in the Windows store will be resettled. Windows puts a list of apps removed on your desktop after you refresh your PC.

  Because you want to upgrade to Windows 10, first, you need to update to Windows 8.1 of Windows 8 and then you can switch to Windows 10 Windows 8.1.

  Please refer to: Update Windows 8.1 of Windows 8

  Once you have updated Windows 8 to 8.1 Windows, please see the following article in order to upgrade to Windows 10 Windows 8.1.

  Upgrade to Windows 10 for free

  Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

• On my old iPod Touch (4th generation), the music application does not open

  On my old iPod Touch (4th generation), the music application does not open. Everything will work as before. I suspect it has something to do with the position that the app was (in podcast lists) before the last sync. How can I get the app to open again?

  If you have not already, restart the iPod touch

  Restart your iPhone, iPad or iPod touch - Apple Support

• Skype is running in the background, but does not open on the screen

  Skype is running in the background, but does not open on the screen

  Uninstall ArcSoft software. This application adds a filter cell of webcam and is originally Skype crashing.

  Stack: \Driver\,ArcSoftKsUFilter, \Driver\ksthunk,\Driver\usbvideo,\Driver\usbccgp

• Office Jet 8500 a makes a scan of document, converts and saves the PDF file, but the PDF file does not open

  My new Office Jet 8500 (A910-G) seems to correctly perform a scan to PDF, but the PDF file does not open, gives me the error message "the selected document cannot be opened" in PDF Complete.

  I agree that it's a software because it works well with Adobe Acrobat.  It's just PDF Complete (which was free with my HP computer) does not work!

• By double clicking on a file in Windows Explorer it only starts the program it does not open the actual file.

  By double clicking on a file in Windows Explorer it only starts the program it does not open the actual file.  1 program, all the others still work ok.

  This option is used to work, I installed a viewer of this program option (it's a based CAD program) and after that I uninstalled the viewer that he would not even start the program, he was trying to launch the viewr.  I noticed that the file association was still for the Viewer so I changed it back, but he now throws only program.  Under right click, properties, file Type: it is said the extension only where it used to say the name of the program.

  Thank you

  Sam

  Hey Sam,

  Default configuration program.

  http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default

  If this does not work, then contact the Help Viewer support.

  All the best!

• I downloaded Adobe camera raw 8.4 so that I can open raw files with pictures taken with the camera Sony a6000.  However, it does not open images in camera raw.  What can I do?

  I downloaded Adobe camera raw 8.4 so that I can open raw files with pictures taken with the camera Sony a6000.  However, it does not open images in camera raw.  What can I do?

  I suggest you please update Camera Raw 9.1.1: Camera Raw of Adobe Photoshop CC and CS6 Installer

  Once done, launch Photoshop and click Help > about plug-in > Camera Raw.

  And check the version of Camera Raw, you see there, it should be the most recent.

• The sketches app does not open, it tries then crashes... Several projects are being developed

  The sketches app does not open, it tries then crashes... Have several projects under development... Any suggestions?

  Hi Brian,.

  Really strange. Try to uninstall and reinstall the application.

  Let me know how it goes.

  Sue.

• Installation ok on iMac OSX 10.9.5 seemed elements 13. The IMac is restarted. Tried to open items. Open but the splash screen does not open. There was only 1 menu 'Photoshop Elements' no other drop downs appeared

  Installation ok on iMac OSX 10.9.5 seemed elements 13. The IMac is restarted. Tried to open items. Open but the splash screen does not open. There was only 1 menu 'Photoshop Elements' no other drop downs appeared

  If you go into the applications folder, can you open Adobe organizer of 13 elements, or the Editor directly? The editor is well hidden. It is located in the support files folder in the Adobe Photoshop elements 13 folder:

  

• I've installed Illustrator dnuee and uninstalled and reinstalled, it bounces just off the dock and does not open (should I uninstall CS5) thank you

  I've installed Illustrator dnuee and uninstalled and reinstalled, it bounces just off the dock and does not open (should I uninstall CS5) thank you

  Hello Leana,

  Can you please try to open Illustrator after creating a new user account on your computer?

  It could be a permissions problem, I just want to check that first.

  Thank you best regards &,.

  Rambour

• App Store does not open, ball keeps spinning.

  My App Store won't open on my MacBook pro. Ball guard spinning.

  Howdy Dennis,

  Thank you for using communities Support from Apple.

  If the App Store will not be open on your Mac, then I suggest to try to see if the same thing happens in a new user.  This will help us determine the next step in troubleshooting.

  How to test with another user account

  You can find out if unexpected behavior is related to the user file or a parameter in trying to reproduce the problem to a different user account. This process includes creating a new user account, connect to it and test for the issue.

  Create a test user account

  1. In the Apple menu, choose System Preferences.
  2. Click the users and groups in the System Preferences window.
  3. Click the lock icon and enter an administrator name and password.
  4. Click on the button Add (+) below the list of users.
  5. Choose a type of user in the new pop-up menu.
  6. Give the user a name and first name, account name, and password.
  7. Click OK.
  8. Close the System Preferences window.

  If there are documents from your user account that you want to test with original, place a copy of these items in the shared folder in the users folder. Press the Option key while dragging a file in this folder to create a copy.

  Connect to the test user account

  Log out of your current user account by choosing logout in the Apple menu, and then open a session the new account that you created. If you are prompted to login with your iCloud or Apple ID account when you log in, skip this step.

  Try to reproduce the problem

  Try the same steps that caused the unexpected behavior to appear. For example, if you are unable to print, try printing from this user account. If you were unable to connect to the Internet, try to navigate on a website of this user account.

  If you use specific test settings depends on (for example using a specific e-mail account or an account iCloud) implemented the same test user account. For email and other parameters, you can use the Internet accounts pane in system preferences to set up these types of accounts. If your home folder files are necessary for tests, copy them into the shared folder in the users folder (/ Users/Shared). After you connect as a user test, copy these items to the same location in the test user home folder to test with.

  If a problem occurs in account only one user

  Is using the same steps in a user account test does not cause the same unexpected behavior, most likely you don't need to reinstall applications or OS X.

  • If a problem occurs only in a single application, check the documentation or Web site for instructions on troubleshooting specific preferences or the definition of the application files.
  • If you need help with a problem or a specific alert message, search the Apple support Web site for the text of the alert message you see.

  If a problem occurs in more than one user account

  If the same unexpected behavior occurs in more than one user account on your Mac, try checking for software or hardware problems.

  How to test a question in another account on your Mac.

  Take care.

• Appt store does not open on Stream7

  When I try to go to the store Windows, the screen will go up and the circle will continue to operate, but does not open the APPT. I have run wsreset.exe but does nothing.

  Could you try to re - recover your device by pressing Volume down + power button / stop for a few seconds, select F11 for recovery.