Cardstock Laser Jet Pro M252dw print quality

I have a problem when printing on cardstock.  It is very well at the top of the page, but the background is blurry and it rubs off.  I also noticed a black ink on the back of the pages.

The cardstock is compatible with a laser printer.

Hi @srl330,

Welcome to the Forums of HP Support!

I see that your problems with burrs on your HP Color LaserJet MFP M252dw Pro. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

As you have noticed that there is ink on the back of the paper, I want you to remove the toner to inspect it. Check on there is ink on the drum, if you see ink on the drum, that the toner is probably leaking. If this is the case, contact HP.

Otherwise, I would recommend that you try the steps in this guide:

You use Genuine HP Toner?

Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP. If you use genuine HP, the following cartridges no can not solve the problem.

If you have a defective toner, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then check the information of limited warranty for your supplies.

If you have completed all the above steps and your product still has a problem, service the product.

Contact HP for service in all countries except Asia-Pacific.

First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.

Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home

Cost of repair out-of-warranty printers may apply.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: http://support.hp.com/us-en/contact-hp

Step 2. Enter the product number or select Auto detection

Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

Step 4. Scroll down and click on options contact HP - click Get phone number

File number and phone number appear

Please reply to this message with the results. Good luck!

Tags: HP Printers

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