Carpet * a DVD-RAM UJ-820 s do not read or burn discs

Hi, I'm Natalie and I need help with my problem that occurs.

Operating system:
Windows XP Home Edition
Laptop Toshiba Satellite
Model A75-S229
Multi recorder drive: CD and DVD

The problem that happens is that I can not get any CD or DVD to work when I put them. What is happening is he's trying to load but makes the window "Not responding", unless I have the disc, then everything will be fine. What is also involved, is that I can't burn discs at all, at any speed.

Also, I would add, when I go to my computer > right click on the DVD - RAM drive > properties and under the general tab it states:

Type: CD player
file system: unknown

I don't know if that's the problem...

Can someone help me?

HI Isabelle.

Please check in the Device Manager to see if there is a problem with your optical drive. Normally this will be displayed as an exclamation point against the device.

The fact that the file system is listed as "unknown" is because the drive could not read the format of the disc so that Windors Explorer cannot identify any file structure.

Your problem could be something very simple like a lens dirty or a faulty device driver. It is not easy to tell from your description exactly what can be wrong, but I would say you try some of the easy options so try first to clean the lens, and if this does not resolve your problem, then try to remove the drive (Device Manager) and reboot for the device will be installed new.

If all else fails, you will have checked player be an authorized Service partner.

Kind regards

Tags: Toshiba

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