Carpet * a DVD-RAM UJ - 841S does not recognize movie DVD on Satellite Pro A100

I have a portable Satellite Pro A100-PSAAPE.

Initially the played DVD movies very well, but now it does not recognize DVD movie at all.

The drive itself is recognized and works very well with recovery DVD and CD-ROM.

Phone support: they had me reinstall the driver and boot from the recovery DVD. This does not solve the problem. They then said to do a system restore. Tried, but it seems that the previous restorations of system are in themselves unsuccessful and the restoration of the system that has worked has not solved the problem.

MediaPlayer and Intervideo WinDVD seem to work well, but do not find the DVD in the drive.

They advise now reinstall me to factory setting, but don't want to build the laptop up to scratch etc, so I'm hoping that there may always be a solution.

Can anyone help please?

Thank you

Best wishes

idob

Hello

You understand that you must specify if it is a hardware or software problem.
Unfortunately, you can find this secret only using recovery DVD (CD).
Toshiba recovery installation will define the laptop back to the factory settings. In this case you may find whether or not the CD/DVD device is defective.

If the player will not play the DVD after the reinstallation of the operating system, then chances are that it is a CD/DVD drive error.

Good bye

Tags: Toshiba

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