Cartridge in the right store not supported

I have a black ink cartridge (C8767W) for my all-in-one HP 2610 who suddenly began to cause the printer display an error "cartridge in the right store not supported." It worked fine in the past.

I tried to remove and reinsert several times. This approach has worked twice since we first received the error, but no longer seems to help.

The cartridge in question is only 3 months old and seems to have a printed on date that indicates the 13/06/2011. It also has a good bit of ink inside left. I think that it is a faulty cartridge.

(1) is it possible to get it working again?

(2) if it is defective, is it possible to get a replacement cartridge for?

Thank you.

I contacted the support and it was decide that the cartridge is defective and was replaced under warranty.

Tags: HP Printers

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