CASE of unsuccessful IronPort update

Hello

I would like to ask a favor of you guys. I received the form of following my Ironport C160 error message.

CASE update fails. This may be due to transient network or DNS problems,
The proxy configuration causing HTTP errors in transmission of update or the unavailability of the configured server download.
Is the specific error on the device for this failure: error to transfer the CASE to update directory information
'http://downloads.ironport.com/as/case.ini': IO error open URL
'http://downloads.ironport.com/as/case.ini?version=7.0.3-005&model=C160&serial=&t_version=3.1.0-014&e_version=3.1.0-014&has_vof=0&has_ipas=1&has_sbnp=1'.

Thank you for your kind support and advice!

Sincerely,

Andrew

Hello Andrew,.

an alert could be triggered for each failed update, so if only a single alert saw you can assume that updated a single attempt has failed.

In the security of GUI-> anti Spam Services, you can also consult the last attempt to download and the last successful upload (or CLI: antispamstatus). The configured update interval determines when the next update is attempted, so usually no manual intervention is necessary as the device led it on its own.

In certain circumstances (when the network connectivity is bad or there is limited bandwidth manually) update fails permanently and the device is unable to complete an attempt to update the configured interval. This can cause anti-Spam (or anti-virus) rules obsolete and very probably happens when the new Anti-Spam/anti-virus engines are released (because they have a size higher than updates of rule and require more bandwidth to download). In this case the first step would be to change the interval to update (for testing of use) to a higher value (for example: 15 or 30 minutes) to see if the update could end up in this time interval. However, this is visible as a workaround as the cause for this is that a network-related issue that needs investigation in the network (and not on the device).

So to make a long story short: alerts single record should be ignored (they CAN get), several of them in a short period of time should be further explored.

Thank you and best regards,

Martin

Tags: Cisco Support

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