Cause of Smartphones Blackberry Desktop 6.0 blackBerry Roxio Creator 2009 to become non-functional

Dear RIM,

It seems that for your BB Desktop software to be as functional as we would both, you have integrated some components that cause my Roxio Creator 2009 Suite to become completely non-functional.

If I uninstall your software and repair the following Roxio, it works well again.

Reinstall your software breaks the suite Roxio once again, and a repair/reinstall of the suite so that your software is installed cannot be place that Roxio is most recognized as being installed properly or he sees components that prevent the installation happen.

I tried to uninstall BB Desktop 6, fix Roxio and then return to BB Desktop 5, but after the installation of BB Desktop 6 my ability to synchronize my device (contacts, calendar, Notepad, etc) fails systematically.

I wouldn't mind, except for the fact that my paid software is ineffective by your free software and the only potential ways that they coexist are for me to purchase and upgrade my Roxio suite.

I do not expect you to solve my situation, I don't think you can really, but rather I am you advise potential problems that you may want to inform other people who download the software which can have situations similar to mine.

Thanks for a great, if sometimes frustrating, range of products.

Trevor Chapman

Brampton, ON

p.s. It's rather remote of you to not allow a method for me to send to you directly, but rather use this forum for 'voice' my concerns. Can't really call this committed customer service.

Hi Ratenef,

Sorry to hear that you have some difficulties with the BlackBerry Desktop Software. I would recommend the rest of this article and do a clean uninstall of BlackBerry Desktop software and then reinstall the version you prefer. http://bbry.lv/aZw0Yn

Thank you

Tags: BlackBerry Smartphones

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