CD/DVD drive has stopped working and now not recognized in 'My Computer'

I have a HP Pavilion computer to office model a6109n, product number GG038AA, S/N CNH7250K0M. I've been running Windows 7 for 2 years. My CD player recently stopped working. I can't attribute this failure to any specific event that would have led to it.  When a CD is inserted, the green light comes on for about 6 seconds then turns off. The CD player is not long represented on the 'My Computer' to readers list. The CD drive appears in Device Manager. I tried to roload the driver for CD drive, Windows gave a message stating that the best driver is already installed. I have no error message and ran three programs different viruses with no problems. I've also updated Windows available current configuration that has not solved the problem. Thinking it was a hardware problem, I checked the CD drive cable connections and that did not help.  I replaced the CD drive with a new drive for HP and had the same symptoms. I returned the new CD player and he traded for an external CD drive and had the same symptoms in all USB ports. I tried every USB port with a flash player and the flash player saved on my computer in all USB ports. If my CD drive is being recognized by the Device Manager but not in my computer. It's okay if it's an internal or external drive. Everything else on the computer works fine. More troubleshooting ideas?  Thank you.

Hello

First, try the automated Microsoft fixit at the link below.

Windows 7

Check if the drive works now.

If it still does not work, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

sfc/scannow                (Note that there is a space between sfc and /)

Let the entire process, then the output type and press ENTER.

Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

Kind regards

DP - K

Tags: HP Desktops

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