CD/DVD drive not detected on the computer... Dell said to reinstall Vista

I have a Vostro 1500 running Vista Basic. My CD/DVD not detected on my computer drive. I looked in Device Manager and there is a yellow alert. When I look at the properties of my drive, there is an error "this device cannot start. (Code 10) ». I ran the PSA and all tests passed. I wasn't able to install an updated driver because the device is not detected on my computer. It is listed in the BIOS.
I called Dell support week last to try to understand the problem. After about 2 hours of doing the things I had already done including the installation of new drivers (drivers installed not because the system does not detect the drive), they decided to send me a new CD drive. I received it this morning and it's another brand than what I had before, but I don't think it's a problem. The new drive I received today does not work either. It has the same problem as the original drive. I contacted Dell support online today and after explaining my situation together again (what is the use for a no of cases when I explain the problem 5 times in any case?) is first sent to a Microsoft for Windows XP KB (I use Vista so it's of no use at all) and then told that my registry is corrupt and I need to reinstall Windows. I don't buy it, but I told the tech that I was willing to humor. So, here am I, there is no information on the Microsoft support site I can find related to this specific error code. There are a lot of XP, but like I said, it's of no use to me using Vista.  My patience is wearing very thin with this situation and Dell.
Someone has any suggestions, advice or anything before I chuck the stupid thing out the window? =)


Tags: Dell Drives

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