cd/DVD drives not recognized by the computer.

Some full scans there is our operating system to xp does not recognize our 2 dvd/cd players after a full scan, by security essentials.

We went into the control panel to check the cd/dvd drivers... and they were gone.  Then we went in the 'my computer' window, and neither one of them were there either.  It's like they were never there.  We can somehow reset something to collect, to use?

Hello

I see that the CD is missing on the computer.

  1. You did changes to the computer before the show?
  2. The computer is connected to a network?
  3. Is detected in Device Manager?

Device Manager provides a graphical display of the hardware installed on the computer, as well as the device drivers and resources associated with this material. Using the Device Manager provides a central point to change the way the hardware is configured and interacts with the microprocessor of the computer.

To access Device Manager, try the following steps:

Click Start, click run, and then type devmgmt.msc.

Note:

Let us know the result.

Now, you can read the following article and try the steps.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

Note:

Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following articlehttp://support.microsoft.com/kb/322756

If the problem persists, or you need help with Windows let us know.

Tags: Windows

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