CD/dvd player will not work to play music or videos

Remember - this is a public forum so never post private information such as numbers of mail or telephone!

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

Hi jojorun,

· The CD/DVD to get recognized?

· The CD/DVD-Rom is recognized in windows Explorer?

· What application are you using to play music or video?

· You receive an error message or error code trying to read a Cd/DVD?

You can follow the steps in the link below and check off the results: how to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD: http://support.microsoft.com/kb/321641

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • Satellite P200-1EE: HD-DVD player will not work

    HD DVD will not work on my new laptop p200 1EE.
    I read some of the messages to similar problems, it takes hours to download updates of software, firmware etc.
    Configure without success.

    I just received my free HD DVD about 4 days ago and have complained to toshiba.
    I can't even drive coming on the screen as a HD DVD toshibas.

    I can't get the windows media player.
    I want to say that you buy a TV and dvd player and search around for parts to get it to work.
    Its ok, the upgrade of software to get additional features on the material, but to make it work even not.

    All of the suggestions.

    Hello

    Yes, I think I can help you.

    Please update the HD DVD from Toshiba and the firmware of readers!
    Two updates are on the European driver Toshiba page!
    That s all. There is no magic solution!

    HD DVD is a new technology and there are differences between the unique mediums. There are different standards, it seems that this was not known to you

    However, the update of the firmware and the HD - DVD Player update helps resolve this issue!

    Good bye

  • I loaded windows 8 and have a dvd matshita bd - mlt uj23oas in a sony viao and it player will not work what I do

    I loaded windows 8 and have a dvd matshita bd - mlt uj23oas in a sony viao and it player will not work what I do

    Hello

    Check this location of registry for Upper and Lower filters...

    They will appear on the right after clicking on the location of Reg...

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4d36e965-e325-11ce-bfc1-08002be10318}

    Remove all entries found perhaps restore your disk, but can also cause something to stop working...

    Maybe you can identify the program causing the problem with the name of the filter and update...

    An example of this is iTunes... It uses a "GEAR" driver that can cause problems...

    Install the most recent usually solves the problem...

  • On Qosmio G20 DVD player does not work

    On my laptop dvd player does not work perfectly.
    I can watch DVDs and CDs, but I can't burn CDs or DVDs at all.

    This laptop is a former view model and think that when I bought the store I bought it since deleted most of the information

    Help, please

    Thank you

    Hello

    There are two possible reasons why you are not able to copy anything to the CD or DVD.

    First, it may be possible that the drives used are not entirely compatible.
    In such cases, it s always advisable to test different CD and DVD from different manufacturers.

    Secondly, the issue could be related to a defective laser lens; in many cases, this can happen because of a physical constraint. If the laser lens can not calibrate in a good position, then the player will not be able to handle the inserted discs.
    This could be the worst case, because this issue is not repairable. Just a STRANGE replacement could help.

  • DVD player will not read the discs more after burn fail

    Something strange happen to my DVD player. I tried to burn a blank DVD but it failed without any error message: the DVD has not been recognized. Since then the DVD player will not only read one of my other burned DVD that I need for my daily work. Can anyone help?

    DVD players are not particularly robust, especially designed patterns for portability. It may have burned his laser for DVD work.

  • Portege R500 - DVD player does not work

    Hello
    I love my laptop Portege I bought this month of September. The only thing is that the DVD player is not working for some time.
    -When I put a DVD or CD, I realize I can't freely turn the disc in the drive while it is still open. Strange, but I don't see anything blocking the rotation of the disk.
    -The system does not recognize at all have a DVD player. Initially, it worked, I can't say exactly when it went wrong. I checked with Toshiba Assist: in the information panel, it shows no info on the DVD player, in diagnostic Panel, I have the opportunity to check the DVD but when the test system is just jump the operation all the time, indicating that the Player cannot be found.
    -In the control panel I don't see no more among the hardvers
    -For starting, the DVD is one last thing to check in my BIOS settings. But in fact when the start-up the laptop I can hear the sound of the reader looking for something inside, turning or trying to rotate the disc, but it seems always becomes stuck and starting takes like 5-7 minutes due to lengthy trials, get the DVD player work in vain.
    -Now even when I put the energy setting to oriented perf, I no longer hear the system would look for DVD (setting the player gets off everything when using not saving)

    Someone from Toshiba support could help me? Is it possible to check this problem with the remote connection to my laptop, or something? Or should I take it to the service? With this, I also have a little challenge: I bought my laptop in Hungary, but now I stay in Japan throughout the year. So I would need a station in Tokyo where they accept my European warranty. Could you please provide me with any help or ideas? If possible, direct mail also. Thanks in advance!

    > Could someone support for Toshiba to help me?
    To do this, you will need to get in touch with the Toshiba ASP in your country.
    Here in the forum you can get suggestions form common users because it s a user forum to ;)

    > Is it possible to check this problem with the remote connection to my laptop, or something?
    I doubt that this is possible since this could be a hardware problem

    > Or should I take it to the service?
    Maybe this would be the best

    > I need a station in Tokyo where they accept my European warranty. Could you please provide me with any help or ideas? If possible by direct mail also
    On the page of Toshiba Europe, I was able to find an info on TOSHIBA EMEA LIMITED WARRANTY for NOTEBOOKS.
    This warranty is applicable only in the EMEA region (Europe, Middle East and Africa) and can be executed in any
    Countries the EMEA where Toshiba or its Service providers allowed offers warranty service terms and conditions provided for in the present
    warranty. This warranty covers the costs of service parts and labor needed to restore your system to full operational status.

    As you can see in the Japan is not covered by the EMEA region :( So I doubt that the warranty will cover the costs to the Japan.

  • Satellite P25-S520 - DVD player does not work properly

    Difficulty of DVD player or buy the external drive

    My DVD player does not work properly, in fact it can never work properly. Recently, I tried to back up my PC on a DVD using Norton 360. Norton did not recognize that the DVD was present. Then I tried to write a text file on a DVD and was a failure. DVD + R and DVD-R media were found to be (Maxwell 16 X).

    I could have probably lived with this however, I received a copy of Dragon NaturallySpeaking version 10 on a CD and my Toshiba would not recognize it. I tried the CD in my laptop nearby and it was recognized.

    An attempt to update the driver has also fails.

    I was able to copy a CD of music last night so that at least works properly.

    Does anyone know how can I fix? The important part is to be able to load my new program.

    Research on some forums I found that other people have had problems with the Pioneer drive. If the drive can't be fixed, I'm not adverse to buying an external DVD drive. Unfortunately, where I live there is no brick and mortar stores selling external drives and I prefer to avoid the hassle of getting a drive online and discovering that it does not work with my Toshiba. Can someone suggest an external USB drive that will read and write CD and DVD and is certain to be compatible with my Toshiba?

    Thanks for any help,
    Humbaba3000BC

    Satellite P25-S520
    PIONEER DVD - RW DVR-K12D
    Driver provider: Microsoft
    Driver date: 01/07/2001
    Driver version: 5.1.2535.0
    Digital signer: Microsoft Windows Publisher

    Any external USB CD/DVD drive will be compatible with your laptop.

    However, you won't be able to boot from CD (run recovery for example) If you are using an external drive.

    So, your best option would be to replace the internal drive with a Toshiba drive designed for the laptop. Call an ASP and request a quote.

  • My dvd player will not read my disk of Windows 8 Pro upgrade

    Computer laptop Dell Vostro 1500 with XP Professional, my TSSTcorp L632H DVD player will not read my Windows 8 upgrade disk.

    It will read other DVDs. I've updated the firmware.

    The properties of the drive is display type as unknown file system CD player with blue disk image but used space and free space as 0.

    By using Device Manager, when I ask him to fill the volume is the disk CD 0, Type DVD, free media, not applicable Partition Style, capacity, space Unallocate status and placeholder show all 0.

    I also tried to use a separate USB TSSTcorp DVD drive and it will not also read the Windows8 disc.

    My desktop (Windows, 8, 1) DVD drive Asus computer reads the disc of Windows 8, but I can't use it to load Windows 8 on my laptop - or what I can?

    Can I connect my laptop to my desktop to upgrade laptop computer at Windows8 use of the desktop DVD player?

    I managed to copy the disc of Windows 8 on an external hard drive using another laptop that can play the DVD.

    Then I attached the external hard drive to my laptop and run Setup from there and installed Windows 8 to my old laptop to Windows XP...

    Thanks for your suggestion.

  • Mat * one years (uj-840) DVD player does not work properly

    The Mat * one years (uj-840) DVD player does not work properly.
    A symptom of the problem is that the icon does not appear in 'my computer '.
    more and she does not recognize the CD.

    I went to the properties of the drive through Device Manager and saw the following message is displayed:

    "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
    Click Troubleshoot to start the troubleshooter for this device. »

    Following the instruction of the troubleshooter, I tried to update my driver through
    Device Manager, but it tells me that the current driver is the more up-to-date version.
    In the properties of the drive, I found that my driver version is: 5.1.2535.0

    What is a simple problem that has a solution?
    I don't see other actions to find the root of the problem.

    Thank you

    I hope this article can help you - http://aps2.toshiba-tro.de/kb0/FAQ8101LA0000R01.htm
    Check it out!

  • DVD player does not work with Windows 10 on Acer Aspire 5553 G

    DVD player does not work with Windows 10 on Acer Aspire 5553 G. I waited for a fix of Windows a whole year now and I have tried several fixes that didn't work. Are there new solutions for this problem?

    http://community.Acer.com/T5/Windows-10/5553g-Windows-10/TD-p/375386/page/2

  • My Dvd Player does not work. When a disc is in, it makes some noises but never charges upward.

    My Dvd Player does not work. When a disc is in, it makes some noises but never charges upward. Had this problem when I first bought the laptop but a parent set. Now I don't know how to solve the problem again.

    Maybe the lens needs to be cleaned or maybe gear or bearing broke. Seems like a hardware problem. Better do inspected by a mechanic of the computer. S.Sengupta Media Center MVP

  • The satellite A40-151 DVD player will not play DVD

    Hi my dvd player will play music CDs, but when I try to play a dvd, it is simply a beep and nothing don't get going I tried windvd and it lights up, but everything is blurred and still wont read dvd

    Hello

    Very bad situation here! What will you do now? Replacing the drive maybe?

  • I have a Dell Inspiron 1525. The player/cd-DVD drive will not work. The help section it says it is (code 10). The drivers seem to be installed. Can you help me please? Operating system is Windows Vista Home Premium

    I tried the support centre and followed their advice, but no luck yet.

    Hello

    Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
    http://support.Microsoft.com/kb/943104/

    Please make all below even if you have done some before as it is often the set of operations which solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
    Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
    This will refresh the default driver stack.

    Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
    slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Hope these helps.
    Rob - bicycle - Mark Twain said it is good.

  • CD/dvd player will not play trys but dosent start

    cd/DVD drive do not work please help

    See: http://support.microsoft.com/mats/cd_dvd_drive_problems

    Your CD or DVD drive cannot read or write media

    Diagnose and repair problems with your CD or DVD drive when trying to read or burn media automatically.
    What it fixes...
    • Your CD or DVD drive does not read or write and is shown as disabled
    • The media in your CD or DVD drive cannot be read
    • The media cannot be written for your CD or DVD drive
    • You receive one of the following errors:
      • A specific class or a specific device driver is missing or damaged
      • A CD or DVD drive is not found or is not connected
      • The CD or DVD drive is faced with a problem which does not work properly
      • The CD or DVD drive is not accessible via a drive letter assigned

    Find other fix it Solutions...
    Visit our solution Center to find several fixes to common problems

  • DVD Player Will NOT force him to leave

    Hello

    After playing a DVD, I ejected the disk and now I want to CLOSE DVD player; It will not CLOSE, so now I'm in vain try to Force Quit the application integrated on my early 2010 MacBook Pro DVD player.  Also, I'm not able to add to my ESET Cyber Security quarantine because it is not a regular file.  Try force quit with a right click and both via the Force Quit window will not work.

    Right click on "show all Windows" on "DVD player" on the quay offers a DEFAULT SCREEN with only the two supplied Dock and the same origin.  There is NO MENU BAR provided either at the TOP of the SCREEN?

    • What is a DVD called in activity monitor? And what method can I close?
    • How can I force quit via a command to USE in the Terminal.
    • Is there a cash OUT REQUEST "DVD PLAYER" to download?  And where should I go to reinstall?

    I can't close idvd?

Maybe you are looking for