CD/DVD will not read however I can burn discs

OK computer gurus can you help me please understand this... I can burn a cd, however, any cd I put in not read or install new software.  Any help?

Hi gurucarcar,

1 when was the last time it was working fine?

2. you receive an error message?

Method 1

Check out the link and run the below the fixit tool available in the link below.

Your CD or DVD drive cannot read or write media

http://support.Microsoft.com/GP/cd_dvd_drive_problems

Method 2

If the previous step fails, then check out the Microsoft article and try the steps mentioned below.

How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD

http://support.Microsoft.com/kb/321641

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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