CD\DVD will not work. Vista Home premium, 64-bit. Message says: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

I downloaded the drivers needed from the Dell site and the burner will not work. The computer was again in March 2009. Not sure where the drivers should be located. I downloaded on: win\syswow64\drivers\afc.sys. I've looked everywhere and tried to find a dialog box offering the option "update drivers" for this device. Could not find a way to do except Dell and that doesn't seem to work. The 64-bit system has no 'Device Manager' that I can find. When I look at the properties of the burner, the link to "find a solution" is not highlighted.

Hello DanHenry,

Try the miracle solution at this link: http://support.microsoft.com/kb/314060 but before you uninstall all third-party software (example: Nero, Roxio, iTunes). You can reinstall your software after you reboot your system. Please let us know if this helped you. Make it a great day!

"In the end, the love you take, is equal to the Love You Make"

Tags: Windows

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