CD player does not read cd or Dvd.

I have a HP Pavilion Notebook g7-1083, and the first 2 weeks, I've owned the laptop the cd player worked fine. He said now help required. When I run the Troubleshoot, it says that it failed. now it won't read anything. will not download. the laptop came with a cd, the Suite software PC Total. He was able to read that now, nothing. What should I do? is there something I can do?

Hi AshleyMalm

1. what happens when you try to play a CD or DVD?
2. what operating system do you use?

I suggest you run the fixit from the following link and see if that helps.

Your CD or DVD drive cannot read or write media
http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-us

Tags: Windows

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