CD player does not read the CD ROM and CD music, DVD works fine

My HL-DT-ST DVDRAM GSA-H42N DVD and CD player does not read the CD ROM and CD music, DVD works fine

Hi Anil,

We recommend that you download and run the Microsoft Fix and check if the problem persists.
See your CD drive or DVD drive is missing or is not recognized by Windows or other programs

See also: http://support.microsoft.com/kb/321641

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    Hi fredibar,

    1 are. What utilities you referring?
    2. what exactly is the problem with Windows install?

    As the CD/DVD drive does not read the CD, we need troubleshoot CD player. We do not think that Windows Installer is related to the CD player.

    To fix the CD/DVD read the issue, try the following steps:
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    c. restart the computer and check if the CD is read by the CD/DVD drive.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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    Hi msavage2000,

    It seems you have tried most of the steps to solve this problem. However, we would like to know if the drive does recognize the drive?

    As we know readers work, I would like you to try a new PATA/IDE cable and check the result.

    With regard to:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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