CD player does not read the CD ROM and CD music, DVD works fine

My HL-DT-ST DVDRAM GSA-H42N DVD and CD player does not read the CD ROM and CD music, DVD works fine

Hi Anil,

We recommend that you download and run the Microsoft Fix and check if the problem persists.
See your CD drive or DVD drive is missing or is not recognized by Windows or other programs

See also:

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • CD player does not read the CD

    Original title: Windows Installer 4.5 on a computer laptop gateway running windows7

    I tried several things with windows install 4.5. I even tried sfc/scannow, and who came back under the name of no violation. The only thing I have not tried is the clean utility windows, that will help? Who's going to make me lose all my photos and music and information stored in the school's computer? The reason why I am trying to solve this problem is because the Player reads any of my software cd HP, Polaroid and Microsoft2010?  someone please advise

    Hi fredibar,

    1 are. What utilities you referring?
    2. what exactly is the problem with Windows install?

    As the CD/DVD drive does not read the CD, we need troubleshoot CD player. We do not think that Windows Installer is related to the CD player.

    To fix the CD/DVD read the issue, try the following steps:
    a. see your CD or DVD drive cannot read or write media
    b. click Run Now button and run the tool successfully.
    c. restart the computer and check if the CD is read by the CD/DVD drive.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • CD player does not read the series Satellite A recovery CD


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    It does not read some CDs, but it will not read the cd recovery so its as if it is not there.

    Is it possible to restore it without the cd? I'm not very super-friendly up with computers, so please simplify if possible.

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    You can try to boot from the original CD of Microsoft Windows.
    Check if this CD is readable.

    Then you can download the drivers from Toshiba from the European driver Toshiba page and could install the drivers

    A few words about the CD drive problem, it seems that the goal of readers can calibrate in the right position and therefore some CD or DVD is not readable
    In most cases, the CD/DVD drive should be replaced to solve these problems

    See you soon

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    System:, I have XP w/SP3 installed. Dual-Core 3.0 G w / 3G P5N72T - MB Ram, HD 300 G, Asus CD/DVD Drive.


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    • My CD player will not autorun when an installation disc is installed.
    • My CD player will not read or display the contents of the disc when I use the file Explorer.
    • My letter of CD drive is D:\ and always appear as one of the discs.
    • When I use the command "run" and type: D:\install or D:\setup a windows "disk is not formatted" error appears stating "Windows is unable to read the disc. The disk might be corrupted or it could be in a form that is not compatible with windows.
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    • I decided to buy a new SATA CD drive and installed, unfortunately it does not work either exact problems remain.
    • I have two CD drives to another computer and they both work. So I know this isn't the disc or the lens.
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    • I removed the device from Device Manager and reinstalled.
    • I ran a virus, spyware, malware, and everything is clean.
    • I have the latest version of the system bios and all settings are fine. Most are on Auto that are associated with the detection.
    • Type of device DMA modes are selected in automatic detection.
    • If I could read a disc that I could try to reinstall windows XP, but it is not an option now until my CD player is fixed!
    • I don't have any installed like Nero buring CD software.
    • I actually installed Nero Light to see if it would read a disc, and of course I can see the disk and copy its content to my hard drive or take an image of the disk.
    • I tried to rename the drive, disconnect the drive.
    • I'm sure I tried other things, but can't remember right now!

    Thanks for your help in advance!

    Hi msavage2000,

    It seems you have tried most of the steps to solve this problem. However, we would like to know if the drive does recognize the drive?

    As we know readers work, I would like you to try a new PATA/IDE cable and check the result.

    With regard to:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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    There is something about the fact, however - after using about a dozen media players, that's really one of the only media players I found the sdcard_ext problem. I went to PowerAMP and I love it.

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    Check your antivirus/security program. The just maybe not clear enough as is
    always load chunks of itself into memory. So uninstall it and run its creator for removal tool
    avoid problems causing scraps left. Here are the recommendations to
    use during the test and even permanently.

    List of tools to clean/uninstall anti-malware programs

    Here's what I use and recommend: (these are all free and very effective versions.)

    Avast and Prevx proved extremely reliable and compatible with all I have
    launched on them. Microsoft Security Essentials and Prevx have also proven to be very
    reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

    Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
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    Prevx - Home - free

    Windows Firewall

    Windows Defender (is not necessary if you use MSE)

    Protected IE - mode

    IE 8 - SmartScreen filter WE (IE 7 phishing filter)

    I also IE always start with asset if filter InPrivate IE 8.
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    Two versions of Avast are available 5.x and 4.8 x

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    Prevx works well alongside MSE or Avast

    Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
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    PCmag - Prevx - Editor's choice, 2817,2346862,00.asp

    Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
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    How to troubleshoot a problem by performing a clean boot in Windows Vista
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    Autoruns - free - see what programs are configured so that it starts automatically when
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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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    3. are you able to play other file format music files using Windows media player?

    In Windows vista, you will not find Windows media player available in the list of Windows features.

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    It is not easy to find explanations for these issues. What you can try is to create own data CD and check if the drive can read. I recommend buying a blank DVD-R from TDK. Over the past 7 years I never had no problem read/write TDK media.

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  • DVD player does not read the DVD more

    Original title: dvd master model sd 616e

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    Hi parapapiche,

    1. Did you the latest changes on the computer?
    2. What happens when you insert a DVD in the drive?

    Refer to the article below and try the steps mentioned, check if it helps.

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    Step 1: Please do all the same underneath if you did some before as is often total
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    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
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    Then, work your way through these - don't forget the drive might be bad, could be a coward
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    Your CD or DVD drive is missing or is not recognized by Windows or other programs - a Mr Fixit

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    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
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    When you insert a CD or a DVD, Windows Vista may not recognize the disc

    Your CD or DVD drive cannot read or write media - A Mr Fixit

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
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    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
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    Check with your Maker system and a device for the two possible firmware updates and
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    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
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    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}


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    Check with Toshiba support, their drivers online (update or reinstall) and their forums.

    Toshiba - Forums

    Toshiba - Contacts

    Toshiba - drivers - access your model

    Toshiba - Support

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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    FWIW... Win XP cannot natively recognize Commercial
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    If you could play before commercial video DVD...
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    * Proceed at your own risk *.

    (1) K-Lite Codec Pack (full)
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    (3) Media Player Codec Pack
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