CD-ROM/DVD-ROM not working-Code 39
Inserted a disk and found that my CD-ROM/DVD-ROM is not working. For Device Manager and got this message:
Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
The device is Optiarc DVD RW AD-7560 s
With the help of Windows Vista, ACER Aspire 6930
Tried to find solutions, but nothing happened... need suggestions on how to solve this problem.
Thank you
Hello
Code 39 means that the driver is corrupted or missing.
Please make all below even if you have done some before as it is often the total process
which solves the problem.
Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
below.
Then, work your way through these - don't forget the drive might be bad, could be a coward
cable or slight corrosion on the contacts (usually for a laptop) and other issues.
Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
for Windows Vista
http://support.Microsoft.com/kb/929461
When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052
Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems
CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
Vista installation after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/
Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems
Another possibility is that the cables are loose. Remove ALL power, and then make sure that the cables
at both ends. Remove and replace, do not just tight. For laptops, you can clean it often
power and contacts data with a pencil eraser.
--------------------------------------------------------------
Also check with your system manufacturer to see if there are any updated drivers for your DVD.
Or even if there are the 'old', you can reinstall. Many use the default Windows drivers
However, some will be more special. Also check the website of the manufacturer of the car.
Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm
Hope these helps.
Rob - bicycle - Mark Twain said it is good.
Tags: Windows
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Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
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This will refresh the default driver stack.Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr FixitThe CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461When you insert a CD or a DVD, Windows Vista may not recognize the disc
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ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
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Step 1:
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http://support.Microsoft.com/kb/943104/Step 2: Run Fixit diagnostic tool from the link below.
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http://support.Microsoft.com/kb/982116Step 3: Run Fixit tool from this link:
Hardware devices do not work or are not detected in Windows:
http://support.Microsoft.com/GP/hardware_device_problemsKind regards
Afzal Taher-Microsoft Support.
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