Center solutions says printer is offline

Center solutions says printer is offline

I have a PSC 1315 printer I've used for several years on a system with Windows XP without any problems.  After buying an HP Pavilion 500 with Windows Pro 8.1, I migrated my printer to the new computer.  I have refused to use the original driver and was directed to download the latest driver and software for that printer from HP Web site.  At first, things seemed ok, until I stumbled upon several questions, which is this one.

The first two weeks, I didn't see this error in the solution Center, but all of a sudden it began to appear.  The first time I saw it, the printer is turned off (standby) and when I turned it on, the error has disappeared, and I was able to use the Solution Center.  Now (from last week), the error never goes away.  I've tried everything I can think of, including physically disconnect and reconnect the printer, run diagnostic printer, etc..  Nothing works.  I'm afraid that there was some automatic update that ruined the connectivity of its Solution.

Now, here is the information that will throw you a loop for: the printer works in all directions.  I am able to scan, character, etc. without any problems.  I can not just use Solution Center to do.

1. is this a known issue, and what is the solution?
2. how to disable all automatic updates for this printer and software?

S_Miller_1960

Hello, I hope you're well

I noticed that all of your posts on several issues that have known you for upgrading to a new PC with Windows 8.1. Given all the issues, I'd say running the HP print and Scan Doctor and using this specific tool to uninstall and reinstall the printer software.

Here is an example screenshot of what to look for: print and scan a screenshot of Dr..

I hope that this clears up the gaps!

Have a nice day

Tags: HP Printers

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