Change Security Code

I have a BT Home Hub 4 connected by radio to my lap top. I could change the admin. Password.

However, I can't change the security key Code. Every time I enter a new key Code and click on apply, I get a screen message "are you sure". I click Yes and lose the internet connection. Also comes with an Ethernet connection.
The wireless network adapter is up to date and work correctly.
So right now, I can only use the key Code manufacturer default. Any ideas please?
Thank you, wicket T.

Odd. Do you mean does not change the key, or after its change you get cut?

I just got a HH4 and allowed me to change the key, so I don't think it's a "characteristic of the system' (as BT can call :-)).)

Have you tried to reset the HH4 and leave? http://BT.custhelp.com/app/answers/detail/A_ID/11386/~/how-do-i-reset-my-BT-Home-hub-to-its-factory-settings%3F

You can get a better response in the forums of BT, if you have not already tried it. http://community.BT.com/

Something which possibly might affect it (I don't know but his is worth a quick look) is that I noticed that there is an option check for ' Sync with 2 .4GHz: ' (use the same wireless SSID and the 2.4 GHz wireless key) you are changing one but not the other?

Tags: Windows

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