Change the screensaver to logon and get this error message - is required to run this screensaver Direct3D 9.0, but cannot be found.

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  [Double question deleted... it is an open forum for other users (sometimes Adobe) answer, not Adobe support...] MOD]

  The best option would be to contact the technical support that can remote into your machine & troubleshoot it. Contact the customer service

  Concerning

  Stéphane

• We are unable to validate this serial number for adobe lightroom. I just bought the upgrade to lightroom and get this message when installing

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• I tried to run Check Disk and get an error message on the completion of the phase 2

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  Kevin.

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• I am trying to download items 9 to a new computer and get an error message that says: "the archive file Elements 9 is missing.

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  Available downloadable Setup files:

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  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

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• Impossible to download and install the latest versions to iCloud and iTunes. Whenever the download is finished, I get an error message and stops.

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• Installation 6 Lightroom from a disk and get an error message that says OS not met obligation / no support for Windows Vista.  Vista has never been loaded on this PC.  It is running Win7

  What installation Lr 6 to a disc, I get an error message that says OS obligation has not met.  Windows Vista not supported.  Vista has never been installed on this PC.  Operating system is Windows 7.  What now?

  Copy the installation files to a desktop directory.

  Right-click on the Setup file in this directory > click Properties > compatibility > win 7 > ok: Finally, double-click the configuration file.

• Install errors with Windows XP Sp3 every time I try to install the updates or software, I get an error message telling me that I have a current installation.

  I have Windows XP version 2002 SP3 and when I try to download and install updates, windows messenger or things like this I get an error message telling me that I can not install because of an another current installation, I tried to find what is installing but I can't pinpoint what or where its tring to install. Y at - it somewhere I can look at or a program I can run to find this mysterious install so I can kill him. I really apperciate any help on this. Thank you...

  Hi friskymarine,

  1. do you run any Setup before the show?
  2. what updates you trying to install?

  We recommend that you restart the computer before start you the installation of update. If the problem persists, then reregister the Installer engine. To do this, try the following steps:
  a. Click Start, click Accessories and then click command prompt.
  b. at the command prompt, type the following and press ENTER after each line:
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  c. check the difference.

  Task Manager to use to see if any background program or process is running: http://support.microsoft.com/kb/323527

  Visit our Microsoft answers feedback Forum and let us know what you think.

• When I try to delete the message in the "Deleted items" folder I get an error message "some items in the folder"Deleted items"could not be deleted." year error has occurred. Any Suggestions?

  I get to see all the messages that I deleted in my "Deleted items" folder and when I try to delete the message in this folder I get an error message 'some items in the folder "Deleted items" can not be deleted.' an error has occurred.  Also when I try to delete my Inbox it won't move message from 'deleted items '.  Any suggestions?

  This is probably due to a mismatch between what is in the message store and which think that the database is in the message store.  Try to compact and repair the database and see if that fixes the problem.  See www.oehelp.com/WMUtil/

  Steve

• I can't update the Windows Defender definitions and get this message: the program can't check for definition updates. Error: Code 0xc8000408.

  Impossible to find info on what this means or what to do so I can again update in Windows Defender. This error message has begun to appear recently, or at least I think. I thought it was set to automatic update, but when I tried to do it manually because it says it's expired. Tried several times but get the same message every time.

  You are welcome. Your computer must NOT be connected to the internet or networks without a fully functional antivirus, completely update installed application. But first, let's take care of any Norton "leftovers"...

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. click right on the file saved in #1 above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  Now, you will need to download/install an antivirus application. While I do not recommend professionally AVG, you might find that AVG Free 9.0 more compatible if you choose a CUSTOM this time installation above and don't install NOT of Linkscanner Search-Shield, Active Surf-Shield, security or the email of crawl components toolbar.

  Why you don't need your anti-virus to scan your email
     http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

  Otherwise, I can recommend Microsoft Security Essentials*, Avira AntiVirand Avast (all free) and NOD32 and Kaspersky (not the suites 'internet security'). After you have installed your AV application selected, manually & repeatedly updated until you get one invites 'no more updates'.

  [Avoid Norton & McAfee IMHO applications.]

  =============================
  * Microsoft Security Essentials (MSE) includes components of antivirus and antispyware protection. The latter will replace (and must turn off automatically) Windows Defender in Vista.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• try to install the update to program and get this message: this program has been blocked. Your administrator set the strategy of blocking this program.

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  Is there a Parental control on your machine?  'Parental control' is a section of help and Support, accessed via the Start Menu / Help and Support.

  Following on the publishing server warnings type "Publisher" in the same program help and Support.

  Have you tried to clean your Temp folder, you can do this by typing folder in the Start Menu RUN box.  This will open your Temp folder, there, you can remove all Windows will allow you to do.

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  "Policies" could be mentioned around this area of the registry.

  HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies
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  To restore default security settings, follow the instructions of Vista in the present.

  Any security software interfere with your installation?

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  How to restore the security settings the default settings?
  http://support.Microsoft.com/kb/313222/#appliesTo

  Have you tried to create another user to test with?

  Sometimes when you right-click on a file to access the properties in a box to unlock to be seen at the bottom of the properties.