Charger Port with HP Slate 7 problems

I bought the 7 Slate with Beats Audio May 19, 2014. I use the device for work and have video and photos stored on it. Last night the device was low on battery so I plugged in the charger and went on to have a conversation in an e-mail program. And without warning. the unit turned off and only would be cooler. I checked the charger on another device that takes the mini-usb, and it works fine. Use another charger and also directly from my office. Nothing. So, this morning, I get the question and found this forum.  Not very encouraging to see so many comments about it.

This device is less than a month, and I got him with a lot of tenderness, never fell, only not negligent on the load, or the cord. Yet here I am without my camera and unable to use for my meetings. Cannot get my sync applications, such as e-mail, storage, ect.

So I called HP Support at 1-800-474-6836 and reached (Ben), me who gave me the standard excuses, transferred to a supervisor (Lexi), who created the wait to be contacted by a case manager within 48 hours. I was told that this person, once they contact me, will offer the best solution to solve the problem and return the unit to me or replace it. I was given a case number and am waiting for the call.  It occurs to me that if there is that a lot of problems with the charger port, that the company should already obtained before this problem and had a dedicated support to maintain the retention. My time is precious, like everyone else! I understand that my product is under warranty, and there is a process to resolve these issues. But when these factories will understand that it is more than an inconvenience when they design and sell defective devices? My Home Office everything is lined with HP hardware. My only loyalty should be of significant value for them.

So I am writing this message to maintain continuity with this community, and HP doing to address this issue. Make sure what I'm going to share the results, whether good or bad. And as a former journalist, who does not hesitate to produce a video describing this experience, knowing very well how to avoid libel and defamatory statements.

Technology companies have made the fortune of products driven by the needs of consumers and of course the almighty dollar. But seems that has more NO integrity in the prevention of these problems don't occur in the first place. And once they do, consumers are reduced to a minimum, having to go through the hoops to just to be able to use a product they paid for. Prove me wrong! You want to be a leader in the industry? Show me things beyond to satisfy your base.

I will update this issue as soon as I have something else to the case.

Thus, an update!

After a few messages for me that my information was sent to the front. I got a call from (M Miles) Corporate Tuesday afternoon. (Same day)  And after a long discussion on my frustration, both with regard to the problem happen with any replacement.  I agreed to let them replace the device with the slate update 7 beats Special Edition. I sincerely believe that Miles was friendly to my problem and that he would do everything he could to resolve the issue and keep my business of loyalty.

I was expressing my concern that anyone would after learning that he is a typical problem for the type of charger Port.  If there is a known issue, why use this type? Find a more stable tool, so save the company, but also consumers headaches of loss and replacement altogether.

I'm looking forward to having a device back in my hands for the work I do. Not a toy for me! If there are other problems with replacement. I'll revisit this post and report it.

With respect in Miles and anyone who touched the case... Thank you for your prompt and considerate back how to solve my problem. I can't wait to receive my new camera, with fingers crossed. I never wanted another product in addition to HP.

Tags: HP Tablets

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