CHM compatibility with Windows Server 2003

I just finished creating the first version of a help with RoboHelp HTML CHM file, and it works fine on the machine, I used to write, as well as several others. When I tried the consultation on our production machine, running Windows Server 2003, I received the good Table of contents and Index, but all pages display the error "cannot display Page"standard. Right click on the page and selecting Properties said it had res://ieframe.dll/dnserrordiagoff_webOC.htm.

I checked the specifications of RoboHelp, and indeed, the standard version of RoboHelp is not compatible with Windows Server 2003. However, I had assumed that this meant that I couldn't run the program on a Windows Server 2003-based computer, not that I couldn't run to the exit.

This error is caused by a compatibility problem? It would help to upgrade to Server edition, or resign myself to use separate HTML files? Or is it another problem?

Hi, Sydney, and welcome to the forum,

The problem you described usually occurs when you view the contents of a file .chm remotely over a network and are due to security restrictions that Microsoft introduced in 2005. See this article for more information and workarounds:

So the solution is either to move files .chm on a local drive or to implement the registry changes that are described in the article (on your local computer and not on the Windows 2003 Server). The best way to make these registry changes is to use the free HHReg utility, which is available here:

To answer your question, however, I do not think that there is a difference between Windows Server 2003 and other versions of Windows as .chm files are concerned.


Tags: Adobe

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