Chrome browser adwares / malwares?  Cannot close the window

Hello
I'm trying to help my mother to troubleshoot remotely.  She has a Mac Mini running El Capitan 10.11 and she seems to have some sort of malicious infection?

I enclose a photo of its Chrome browser window - she can't close Chrome and if she did a restart it back just to the same window.

We did download and run Avast free Mac Security (oops - probably should have checked here everything first).  The scan has not fixed the problem.

Should reset us the router?  Any help is appreciated!

No malware was installed or downloaded.

It is simply a Javascript in the browser designed to trick people by dialing a phone number and give criminals access to your computer so that they can steal money.

Force quit chrome.

Restart it in now shift clicking on the chrome icon.

Clear cookies and cache of the browser.

Tags: Mac

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